Retail Store Manager with 6+ Years Experience

KA

KATRINA ABRAMS

******@******.*** 470-***-**** Augusta, GA 30904

Courteous and self-motivated efficient and customer-orientated. Retail Manager with six plus years of experience. Secure a responsible career opportunity to fully utilize mt training and skills while making a significant contribution to the success of the company.

Flexible Schedule

Active Listening

Team Building

Team Management

Reliable & Trustworthy

Friendly, Positive Attitude

Customer Service

Supervision & Leadership

Training & Development

People Skills

Citi Trends Augusta, AR

Store Manager

10/2017 - Current

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Updated and maintained store signage and displays. Monitored employee performance and identified performance gaps for corrective action.

Marshalls Buford, GA

Assistant Store Manager

08/2013 - 10/2016

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. Coached and developed store associates through formal and informal interactions.

Handled scheduling for store shifts to achieve adequate staffing. Oversaw storewide merchandising benchmarks to maintain operational excellence.

Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Delegated assignments based on team strengths to optimize floor coverage and service levels.

Trained, managed and motivated employees to promote professional skill development.

Provided leadership to 6 employees through coaching, feedback and performance management.

Empowered staff members to contribute to continuous improvement, quality and growth of company.

Marshalls Evans, GA Unloaded incoming trucks and stocked merchandise in correct storage Summary

Skills

Experience

Backroom Coordinator

02/2009 - 03/2013

areas.

Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.

Monitored work areas for cleanliness and functionality and removed obstacles for safety.

Kept stockroom clean and neat for maximum productivity. Helped customers load bulky and heavy items into vehicles after purchase. Promoted safe working conditions by monitoring safety procedures and equipment.

Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads. Harlem High School Harlem, GA

High School Diploma

Education and Training

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