Experienced Pharmacy Technician with 30+ Years in Customer Service
Resume:
Dawn Saltzman
Estherwood, LA. 70534
*************@*****.***
Objective
To obtain a challenging and meaningful career which enables me to utilize the many positive qualities I hold and will use while servicing your company. Applying excellent customer service, to always be productive and strive in advancing in ways that benefit the company as well as myself.
Profile
Self-motivated and dependable individual that has more than thirty years work experience in customer relations, as well as over 20 years of experience in the Pharmaceutical/ Medical industry. I am a very outgoing person, dependable, organized as well as being proficient, tactful, and efficient with great work ethics. I follow through any tasks with the thought process of trying to make it a great one all the way to the end making it a smooth process for everyone. I possess the skills to either work independently or in a team setting with the ability to learn quickly.
Education and Licensure
2008-2012
McNeese State University, Lake Charles, La
2008-2009 - Criminal Justice
2010-2012 – General Studies
1991
High School Graduate, Crowley High
Diploma Received
Member of Softball Team & Topperettes
2004
Registered Pharmacy Technician, Louisiana
LA State License # CPT 006791
PTCB National Certification
Certificate # 300************
2020
Registered Pharmacy Technician, Texas
Texas State License # 304580
Professional Experience
April 2025 to Present – Prior Authorization Pharmacy Technician, C4 Technologies/Prime Therapeutics
Remote Call Center Pharmacy Tech, take incoming calls receiving sometimes up to 30,000 calls per month for one client from Prescribers & Staff initiating Prior Authorizations by Phone, Fax, Epa’s. Scored by Quality, Technical, Response, Overall Ratings keeping an average score of 96% or higher.
Exceptional customer service, being courteous always with a smile to let the caller know you are happy to be of assistance.
Maintain an area to be able to work with no interruptions and that all HIPPA Information is secure. Dependable & Efficient
November 2019 to Present- Certified Floating Pharmacy Technician, Brookshire Brothers
Assist the pharmacist with all pharmacy related duties
Provide customer service by acknowledging the customer and there needs, resolving issues & concerns
Data Entry, customer service, answering phones, processing refill request, sending prior authorizations, calling physicians for clarifications, refill request, adjudication, inventory, daily ordering from suppliers, train new hires.
Sending Prior Authorizations through Cover My Meds, follow up with Physician & Patient. Calling physicians to clarify any information that may be needed. Follow up with patient with approval or denials. Calling or faxing physician for refill approvals. Handle all rejected claims. Place inventory or out of stock orders daily.
April 2013 to November 2018 – Pharmacy Technician, Partners
Pharmacy responsibilities included assisting the pharmacist in dispensing for Long Term Care facilities, entering patients’ demographics and prescription information into the system by taking orders via fax, phone or in person.
Following all company guidelines, policies, and procedures as well as State or any regulation.
Delivering medications to businesses such as nursing homes, assisted livings etc. Maintaining your work areas and keeping clean. Problem solving any type of discrepancies.
Answering phones and directing calls to the correct department or helping the client/customer to the best I can leaving them feeling a sense of clarity and that I was able to solve their concern.
Billing medications to patients’ insurance for collection and approval of payment for medications dispensed. Receiving and inventory of our daily order.
November 2012 to April 2013- Pharmacy Technician- Byrd Hospital
Responsible for in-patient pharmacy and medication preparation for large hospital.
Assisted pharmacists in daily dispensing of medications in different routes of administration and Codes.
Operation and reloading of medications in med select automated systems.
Experience in Pharmacy operations included but not limited to inventory, order taking and receiving.
Maintains strong knowledge of hospital policies and government regulations and performs dispensing duties accordingly.
Follows Standard Precautions using personal protective equipment as required
March 2010 to November 2012– Pharmacy Technician, Comprehensive Pharmacy Services at Lake Charles Memorial Hospital
Responsible for in-patient pharmacy and medication preparation for large hospital.
Assisted pharmacists in daily dispensing of medications in different routes of administration and Codes.
Performed some IV preparations and operates med select automated systems.
Experience in Pharmacy operations included but not limited to inventory, order taking and receiving.
Maintains strong knowledge of hospital policies and government regulations and performs dispensing duties accordingly.
Follows Standard Precautions using personal protective equipment as required.
March 2004 to September 2009 – Pharmacy Technician, Carmichael’s Pharmacy & Medical Supplies
Pharmacy responsibilities included assisting the pharmacist in dispensing the accurate count of prescribed tablets, entering patients’ prescription information into the system receiving orders via fax, phone or in person
Answering phones, Billing medications to patients’ insurance for collection and approval of payment for medications dispensed.
Doc-u-dose packaging of medications to patients in assisted living homes.
Institutional packing of medication to patients in nursing home care.
Fitting of diabetic shoes on patients, and more.
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