Brand Ambassador & Remote Client Support Professional

Cover Letter

Maranda Richardson

Aurora, CO *****

Phone: 720-***-****

Email:**************@*****.***

To Whom It May Concern,

I’m writing to express my interest in Brand Ambassador opportunities where I can bring my customer service experience, hospitality background, and strong communication skills to a team that values reliability, compassion, and efficiency. With over a decade of front-facing service roles and hands-on problem solving experience, I thrive in fast paced environments and adapt quickly to new systems, workflows, and technologies.

My work in customer service, front desk operations, and consulting has taught me how to balance empathy with productivity, handle challenges calmly, and deliver a consistently high quality experience for clients and coworkers. I’m comfortable working independently, managing multiple tasks, and keeping communication clear and professional.

Thank you for your consideration. I look forward to the opportunity to contribute my skills and grow with a supportive remote team.

Sincerely,

Maranda Richardson

Resume

Maranda Richardson

Aurora, CO 80018

Phone: 720-***-****

Email:

Professional Summary

Compassionate, patient, and communication-focused professional with extensive experience working directly with adults from diverse backgrounds. Strong English language proficiency, excellent verbal and written communication skills, and a calm, supportive teaching style well-suited for virtual ESL tutoring. Experienced in one-on-one support, active listening, and adapting communication to meet individual needs. Colorado resident, 18+, background-check eligible, and reliable for remote, confidential work.

Skills

• Fluent, first-language English proficiency

• Clear verbal & written communication

• Adult education & one-on-one support

• Virtual tutoring & remote communication

• Patience, empathy & cultural sensitivity

• Active listening & comprehension support

• Lesson reinforcement & conversational practice

• Customer support (phone, chat, email)

• Conflict resolution & de-escalation

• Scheduling & time management

• Data entry & documentation

• Zoom, Teams, Google Meet, Slack

Professional Experience

Adult Support & Communication Experience (Relevant to ESL Tutoring)

Aurora, CO

• Support adults through clear, patient, and respectful communication.

• Adapt language and explanations to match individual understanding levels.

• Provide encouragement, structure, and consistency in one-on-one interactions.

• Maintain confidentiality and professionalism in sensitive environments.

Honest Home Solutions — Consultant / Drywall Specialist

Aurora, CO 2022–Present

• Provide client consultations, estimates, and project support.

• Assist with drywall repairs and residential improvement tasks.

• Maintain clear customer communication to ensure satisfaction.

• Coordinate schedules, track work orders, and support workflow.

Floyd’s Barber Shop — Front Desk / Reception

Aurora, CO

• Managed high volume scheduling and walk ins.

• Supported barbers and stylists with client flow.

• Handled payments, product sales, and customer concerns.

Command Cuts — Receptionist

Aurora, CO

• Managed phones, appointments, and check ins.

• Assisted with POS transactions and shop flow.

Hospitality Industry — Server / Bartender / Guest Services

Aurora, CO 10+ years

• Provided quality service in high energy environments.

• Managed customer needs, cash handling, and problem solving.

• Trained and supported new staff.

Customer Service Professional

Aurora, CO 1+ year

• Assisted customers through phone and email support.

• Managed troubleshooting, inquiries, and escalations.

Education

• Rangeview High School — Class of 2001

• Pickens Technical College — 2001

• Metro State University — 2002

• Empire Beauty School — 2007

If you'd like, I can format this in a more stylized layout or design it to match a specific aesthetic.

Contact this candidate