Senior Sales Advisor with 10 Years Experience

Michael Kline

Alabaster, AL *****

***********@*****.***

270-***-****

Professional Summary

Hardworking and results-driven Senior Sales Advisor with 10 years of experience in customer service and sales across various industries, including automotive and technology. Proven track record in maintaining high customer retention rates and resolving service issues effectively. Skilled in relationship management, upselling, and utilizing CRM software to drive sales success. Committed to exceeding sales targets and enhancing customer satisfaction in remote environments. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Senior Sales Advisor-Remote call center

Terminix-Rentokil-Memphis, TN

September 2022 to Present

Was a customer advocate for all customer service issues. Took ownership of customer service issues and resolved them to the customer’s satisfaction. Was responsible for handling all initial customer requests for service cancellation and new services. Scheduled extra service calls as required by the customer. Worked to identify and correct customer service issues. Maintained customer retention while build strong rapport and lasting relationships. Was a self-motivator, adapted to all problem-solving, kept up customer relations, handled multiple tasks at one time on a daily basis Customer Service Representative- Remote call center Sirius Satellite Radio-New York, NY

December 2020 to September 2022

Took customer questions, complaints, comments, and concerns. Used a computer, telephone, or another digital communication form, such as Email and chat to respond to a customer’s inquiries, addressed all customers with respect and strived to assist the customers within company policies to ensure they are satisfied with their purchase or transaction. Gave customers information about products and services, took new order payment info, renewed expired service, and processed refunds. Entered all forms of communication into company database for customer files. Technical Support Representative-Remote Call Center Sitel-Glasgow, KY

August 2018 to December 2020

Answering and responding to inquiries, calls, emails, and chat messages from customers and colleagues. Troubleshooting computer systems. Diagnosing technological issues. Setting up accounts and providing access to computer systems. Providing training on how to use new software and hardware. Solving problems or making minor repairs to computers and other technology. Remotely testing various components of a system to ensure they're functional. Installing, updating, and ensuring compatibility of software and hardware.

Master Certified Sales Consultant

Miracle Ford-Gallatin, TN

July 2012 to August 2018

Sold vehicles, maintenance plans, and warranties by understanding customer needs, providing detailed information, and facilitating test drives and assisted in completing necessary paperwork for successful sales. I did strive to meet sales targets and provide excellent customer service throughout the sales process. I did engage with customers in a face-to-face setting, ensuring their needs are understood and addressing any questions or concerns they may have. Maintained reporting structures and recording sales and inventory on our CRM software. Made 100+ phone calls a day to ensure any future business Master Certified Elite Sales Consultant

Southeast Kia of Sommerset-Somerset, KY

February 2008 to July 2012

Sold vehicles, maintenance plans, and warranties by understanding customer needs, providing detailed information, and facilitating test drives and assisted in completing necessary paperwork for successful sales. I did strive to meet sales targets and provide excellent customer service throughout the sales process. I did engage with customers in a face-to-face setting, ensuring their needs are understood and addressing any questions or concerns they may have. Maintained reporting structures and recording sales and inventory on our CRM software. Made 100+ phone calls a day to ensure any future business Sales Associate

Education

Medical Billing & Coding (Associate's Healthcare Technology) DeVry University-Naperville

February 2025 to Present

General knowledge (High school diploma)

Rowland Heights High School-Rowland Heights, CA

March 1987 to August 1991

Some college

Skills

• Task prioritization

• Client feedback sessions

• Greeting customers

• Account management

• Promoting products

• Employee relationship building

• Customer training

• Sales development

• Upselling

• Technical troubleshooting support

• Prospecting

• Adobe Acrobat

• Interpersonal skills

• Direct Sales

• Cold Calling

• Interviewing

• Productivity software

• Efficiency

• Inside Sales

• ICD-10

• Phone customer support

• Microsoft Outlook Calendar

• ERP systems

• Customer issue escalation

• Phone inquiries

• Telematics

• Operating systems

• Wildlife management

• Delivery driver experience

• Databases

• 3G

• Key Performance Indicators

• Typing

• Analysis skills

• Outbound calling

• VPN

• Microsoft Outlook

• Construction

• Active Directory

• Persuasion

• Remote (as sales environment)

• Clear verbal communication

• Lead generation

• Medical records

• Electronic health records (EHR) management

• Remote work experience

• Phone etiquette

• Field sales

• Adobe Illustrator

• Conducting sales calls

• NetSuite

• CRM Software

• Lead Nurturing

• Technical Proficiency

• Objection handling (sales technique)

• Zoom

• Administrative tasks

• Coachability

• Event audio equipment operation

• Automotive repair shop experience

• Flexible scheduling

• EHR systems

• Canvassing for sales campaigns

• Order processing

• Upselling target achievement

• Active listening

• Sales transaction processing

• Microsoft Teams

• Microsoft Office

• Client email correspondence

• Medical terminology

• Client relationship development

• Continuous improvement

• Ethernet

• Travel planning

• CRM system proficiency

• Communication platforms

• Sales experience within hospitality industry

• Sales follow-up

• Alignment

• Phone call management

• Social media management

• Customer retention

• Slack

• Years of meeting or exceeding sales goals

• Consultative selling

• ICD coding

• Writing skills

• Medical coding

• Microsoft Powerpoint

• Customer relationship building

• Medical billing

• Customer service management

• Negotiation

• Detailing

• Order fulfillment

• Pre-sales

• English

• Sales strategy

• Oracle

• Sales Management

• Presentation skills

• Computer literacy

• Maintaining an organized workspace

• Sales

• Credit card services

• Multi-line phone systems

• Customer support experience within e-commerce industry

• Guest services

• Customer support - Customer support experience (6-10 years)

• Data entry

• EDI

• Multitasking

• Organizational skills

• 4G/LTE

• Customer needs analysis

• Search engines

• Leadership

• Retail math

• Closing sales

• Interpersonal communication

• Customer service

• Complaint handling

• POS systems

• Employee orientation

• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)

• Zendesk

• Teaching

• Pest control

• Non-technical user support

• Research

• Quality control

• Google Sheets

• Work ethic

• Client follow-up

• Client communication

• Office experience

• Metrics Reporting

• Sales referrals

• Appointment scheduling

• Patient interaction

• Cash handling

• Contracts

• HIPAA

• Online advertising

• LAN

• Customer complaint resolution

• Managing customer accounts

• Sales lead qualification

• Client retention

• Salesforce

• Math

• Credit card payment processing

• Client interaction via phone calls

• Sales lead strategy development

• Outside Sales

• Google Drive

• Pricing

• Client retention rate

• Phone communication

• Computer operation

• Convenience store experience

• Sales management systems proficiency

• Experience with children

• SSO

• Sales pipeline

• Customer relationship management

• GPS

• E-commerce

• Networking through cold outreach

• Confluence

• B2C

• Facebook Advertising

• Athenahealth

• Escalation handling

• Remote access software

• Written communication

• Record keeping

• Attention to detail

• 5G

• Computer networking

• Outdoor work

• Moving

• 10 key typing

• Communication skills

• Telecommunication

• Relationship management

• Marketing

• Total calls (success metric)

• Improving customer support response time - Customer support response time improved (More than 30%)

• Google Docs

• Grammar Experience

• CPT coding

• B2B sales

• Critical thinking

• Field service

• Inbound sales

• Technical sales

• SAP

• Data management

• Working in the automotive repair industry

• Business development

• Call center agent experience

• Customer communication

• Time management

• Microsoft Word

• Sales negotiation

• Clear language communication

• Handling customer inquiries

• Retention targets

• POS

• Warm calling

• Manual handling

• Difficult call handling

• Initial Contact (sales skills)

• Cabling

• Deal closing

• Lead Tracking

• In-person customer service

• Phone answering

• Basic math

• Client referrals

Links

https://share.indeedassessments.com/attempts/24fc535c683e6bfeffaaa9e535b094fd Certifications and Licenses

Ford Certification

Forklift Certification

Pallet Jack Certification

Electric Pallet Jack Certification

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