Senior IT Systems Administrator with 25+ years of Ops experience
Resume:
Jonathon R. Reich
**** ********* **. 719-***-****
Colorado Springs, CO. 80911 ********@*****.***
System Administrator with over 25 years in the IT Operations field, possessing a strong background in troubleshooting and repair. Technologies implemented and maintained in HPE Storage Development lab and Verizon production infrastructure environment include: Ansible, Foreman, Red Hat, Ubuntu, Debian, SUSE, Solaris, Windows server, VMware, 3PAR OS, HPE and Cisco network switches, Brocade and Cisco SAN switches, HPE blade (c3000, c7000 and Synergy) and standalone DL server hardware, 3PAR arrays, IP assignment and management for multiple VLANs, DHCP, kickstart, NIS, NFS, and Samba. Coordinated and performed hardware replacements, at the component level, on DELL, IBM, Oracle/SUN, and HPE servers. Responsible for Mission Critical system recovery and service restoration, as well as addressing basic impacting systems along with application and database issues, with system availability being the driving factor.
SKILLS
TCP/IP networking concepts.
Flexible.
Adaptable team player.
Excellent comprehension and retention.
High customer service standards.
Works well under pressure.
UNIX & Windows system installation and troubleshooting.
Operating Systems: Windows, Linux, AIX, HP-UX, Solaris, VMware.
Application Software: Microsoft Office, Various Emulators, BMC Patrol, BEA WebLogic, ServiceNow.
Hardware support and troubleshooting.
WORK HISTORY
12/2022 – 06/2025 APR Consulting - Verizon account
System Administrator
Continued Verizon duties with Server Engineering Support when they asked me to come back to help with transitioning the group to a level 2 support system. Maintained patching levels on newer Linux servers with Ansible and BigFix and manually patching of older RHEL servers that were at EOL. Participated in several high-level network changes when a fabric needed to be taken offline and replaced, by checking and fixing dual pathing on Solaris, Linux and Windows systems. Stood up VMware server instances made to order through application and DBA teams requests. Worked both Production and Development issues using At Your Service ticketing system. Ran installation, repair and upgrades on software and policies, while also checking health status on Solaris, Linux and Windows servers using Hewlett Packard Server Automation (HPSA) software.
05/2022 – 12/2022 Select Source International - Xcel Energy account
Senior System Administrator
Worked with a small team of Unix Administrators using Ansible to build and perform monthly patching schedules on RedHat virtual and physical servers, to include SAP/Hana and Data Guard environments. Took over the team’s decommissioning process and worked with the ServiceNow team to automate 98% of the companies IT servers. Trained the members of my team to use this new process to perform decommissions in my absence. Used ServiceNow digital workflow ticket system to create and implement changes and to fix issues on production and non-production Linux and AIX servers. Performed on-call duties to implement changes at off hours on production equipment and to fix any pageable priority 1 and priority 2 records that came into the Unix Administration queue. Passed Nuclear screening and background checks to be able to work on equipment at power plant sites. Used ITSM Service Management software to work on incidents, problems, requests and tasks in the OT, Non-CIP and Nuclear environments.
03/2022 – 05/2022 TEKsystems - HPE account
CDOT Consultant
Recommended and implemented equipment firmware levels and software updates to the Colorado Department of Transportation’s datacenter, to include HPE Synergy 12000 frames and c7000 blade systems, 3par StoreServ 7400 storage arrays, HPE Simplivity 380 Gen10 nodes and vSphere environments. Worked with the datacenter manager to schedule and perform failovers to prevent any outages.
03/2019 – 11/2021 APR Consulting - Verizon account
System Administrator
Provided 24x7x365 first touch operating system support for Unix (Linux, Solaris, AIX,) and Windows (NT, 2000, XP, Server 2K3, 2K8 and 2K12) physical and virtual environments (vSphere), as well as application troubleshooting and break fix. Performed system diagnostics to investigate and resolve problems and provide technical support, in response to automated monitoring alerts as well as user reported problems. Setup auto-patching on both Windows and Linux servers along with autopatch fallout that required manual mediation. Performed decommissioning tasks to include disk wipes on various Dell and HPE servers in accordance with company policies and guidelines. Coordinated and performed hardware & software troubleshooting, along with hardware replacements on HPE c7000 blade servers as well as DL stand-alone systems, Dell Poweredge servers and Oracle T-Series systems, with HPE, IBM, Oracle/Solaris, Dell, Microsoft, and Veritas vendors.
03/2015 – 10/2018 TEKsystems - HPE account
System Administrator
Provided hands on support for HPE, Dell, IBM, and Oracle/Sun servers, to include hardware replacements for faulty components and system upgrades. Installed and maintained Operating Systems to include Unix (Linux, Solaris, and HP-UX) and Windows (2K8, 2K12, 2K16 and 2K19) physical and virtual (VMware) environments, as well as application troubleshooting and break fix. Configured and provided technical support for HPE and Cisco network switches and Brocade, Mellanox and Cisco SAN switches, in response to user reported problems. Tracked assets and maintained a NIS environment, to include IP assignment and management for multiple VLANs. Documented and tracked all actions in an internal ticketing system in support of HPE mission critical, standard production and non-production systems, along with applications and databases. Wrote and contributed to documenting processes and technical procedures, as well as trained new hires and new additions to the organization.
05/2000 – 12/2015 EDS/Verizon
Sr. System Analyst
Provided 24x7x365 first touch operating system support for Unix (Linux, Solaris, HP-UX, AIX,) and Windows (NT, 2000, XP, Server 2K3, 2K8 and 2K12) physical and virtual environments, as well as application troubleshooting and break fix. Performed system diagnostics to investigate and resolve problems and provide technical support, in response to automated monitoring alerts as well as user reported problems. Documented and tracked all actions in an internal ticketing system in support of Verizon wireline and wireless mission critical, standard production and non-production systems, along with applications and databases, running on over 6000 production and 10,000 non-production server environments maintaining greater than 99.5% service availability. Coordinated and performed hardware & software troubleshooting, along with hardware replacements with vendors (HP, IBM, Oracle/Solaris, Dell, Microsoft, and Veritas).
08/1999 – 05/2000 TEKsystems - Worldcom/MCI account
Help Desk Customer Service Support
Monitored and operated BMC Remedy Helpdesk software and ticketing system, in addition to taking live calls, to resolve customer issues with dial up accounts, TCP/IP and VPN connectivity and Microsoft Exchange email servers on the Worldcom and MCI accounts.
01/1984 – 06/1999 US Army
Heavy Wheeled Vehicle Operator • Automation and Information Management Officer
Started my IT career in February 1996, when I was recruited by my Battalion Commander to create and maintain the organization’s web site, as well as performing hardware and software support for 142 independent computer and server systems.
REFERENCES
Adam Caswell Verizon
Mike Falconi Verizon
Larry Zammit Verizon
Matthew Becker Colorado Department of Transportation
Corey Hoffman TEKsystems
Contact this candidate