Desktop Support Technician - Customer-Focused IT Troubleshooter
Resume:
Austin, TX *****
*******@****-*******.**
SUMMARY
Personable and motivated IT
technician with hands-on
experience in hardware assembly,
network configuration, and system
troubleshooting across enterprise
and clinical environments. A strong
communicator who thrives in
collaborative team settings and has
a proven ability to de-escalate
high-pressure situations while
delivering reliable client support.
Passionate about networking and
eager to contribute technical
expertise and customer-focused
problem solving to an IT team while
continuously expanding knowledge
in modern network infrastructure
and systems administration.
TECHNICAL SKILLS
• Critical Thinking
• Customer Support
• Server Assembly
• QA Testing
• Fiber Optic Cable Routing
• Cable Management
Virtual Private Network
Configuration
•
• Virtual Machine Implementation
• Server Program Deployment
• Linux, Windows, MacOS
PATRICK BARTON
EXPERIENCE
November 2024 - Current
Client Service Representative Austin Veterinary Emergency and Specialty Austin, USA
June 2024 - October 2024
Cabling Technician Trillium Staffing / Elite Cable Systems Austin, USA
De-escalate high-tension situations with distressed pet owners, ensuring positive client experience
•
Multitasking proficiency with multiple computer systems to locate information, document interactions, and initiate solutions
•
Organize and catalog electronic medical records (EMRs) in cloud practice management software
•
Installed and configured Quad Small Form-factor Pluggable (QSFP), fiber optic modules, and cabling for corporate general AI systems
•
Assembled and tested high-performance servers for clients (e.g., Tesla), ensuring quality and attention to detail
•
Conducted QA testing to ensure optimal system performance and troubleshoot issues
•
ACCOMPLISHMENTS
Designed, deployed, and maintained several server environments supporting remote backups, multiple virtual machines, Linux containers, for system optimization and maintenance.
Planned and implemented secure, high-performance networks using enterprise-grade equipment, ensuring stable connectivity and secure remote access.
Restored critical infrastructure for an emergency medical facility during an outage by troubleshooting and reconfiguring Software-Defined Wide Area Network systems in an effort to minimize operational downtime. Diagnosed and repaired an IP phone system failure at an emergency medical facility, restoring communication systems without disrupting hospital operations.
EDUCATION AND TRAINING
May 2010
High School Diploma
Brevard High School, Brevard, NC
Proficiency
• File System Management
• Record Keeping
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