Experienced Customer Support & Program Management Leader

Sharon Bohannon, MSW

**** ********** ** #*** ******, CO 80205 303-***-****

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Skill Summary:

Management & Board Development. Program Evaluation. Policy Research, Development

& Analysis. Community Organization. Public Speaking. Strategic Planning. Customer Focused Management & Training. SharePoint. CRM. Data Analytics. Skills Training & Development.

Experience:

Outbound Technical Support Specialist at Shine a Light Solutions/Intuit. December 2018 - May 2023

Technical Support Specialist at ECS Virtual Support LLC December 2020 - June 2021

December 2019 - Reiki Master at The Reluctant Spirit Guide February 2019 – Present

Veteran Services Coordinator at Mountain Resource Center August 2015 - November 2017

Food Resource Navigator at Hunger Free Colorado,

February 2013 - July 2014

Bar Supervisor at Centerplate Catering/Convention Center/Boettcher Concert Hall/Buell Theater/Elle Caulkins Opera House,

May 2000 - September 2004

Server/Bartender at Aramark Red Rocks.

June 2015 - December 2019

Other Relevant Skills:

2

Education:

University of Southern California Suzanne Dvorak-Peck School of Social Work. Master of Social Work, Macro Practice, 2014 2015

Concentration Specialties:

Macro Practice Community Based Social Work; Military Social Work; Transformational Leadership; Change Management. Values-Based Coaching; Program Evaluation & Development, Public Policy & Public Speaking Metropolitan State University of Denver

Bachelor of Science, Human Services/Non-Profit Administration, 2009 - 2011 Graduated Outstanding Student in the field of Non-Profit Studies

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