IT Support Specialist with Cybersecurity Focus

Anthony Michael Jr

Greensboro, NC ***** 743-***-**** **********@*******.***

PROFESSIONAL SUMMARY

Enthusiastic and detail-oriented IT Support Specialist with over 2 years of experience in help desk troubleshooting, system maintenance, and customer support. Skilled in assessing operational security, resolving end-user issues efficiently, and supporting hardware and software systems across multiple platforms. Strong background in problem-solving, adaptability, and delivering effective technical solutions in fast-paced environments.

TECHNICAL SKILLS

Operating Systems: Windows 7/10, Linux, macOS, Android OS

Software: Microsoft 365 (Excel, Word, PowerPoint, Outlook, Access), Microsoft Teams

Networking & Security: Active Directory, Routing & Switching, Cloud Solutions, Service Desk Fundamentals, Cybersecurity Fundamentals

Technical Competencies: Troubleshooting, Scripting, System Administration, Database Management, Linux Administration

Core Skills: Attention to Detail, Time Management, Dependability, Leadership, Collaboration, Strategic Planning

EDUCATION

ECPI University – Greensboro, NC

Associate of Applied Science in Computer Information Science, Concentration in Cybersecurity

October 2023 – May 2025

Relevant Coursework: Applied Project Management, Cloud Solutions, Networking, Linux Administration, Service Desk Fundamentals, Database Administration, Windows 10, Scripting, Active Directory

Tulsa Welding School – Jacksonville, FL

HVAC Technology

November 2020 – August 2021

Relevant Studies: HVAC System Design, Refrigeration Principles, Electrical Controls, Energy Efficiency, Green Technology

PROFESSIONAL EXPERIENCE

Student Externship

Global Life Science Alliance – Wilmington, NC April 2025 – May 2025

Conducted research in cybersecurity and artificial intelligence to support IT security initiatives.

Enhanced chatbot functionality on the company website, improving responsiveness and user engagement.

Order Filler

Walmart Distribution – Mebane, NC February 2024 – July 2024

Accurately processed freight and managed inventory workflow to maintain operational efficiency.

Operated warehouse machinery in compliance with safety procedures and quality standards.

Reported and documented workplace hazards or damaged goods promptly.

City Carrier Assistant

United States Postal Service – Greensboro, NC October 2022 – May 2023

Delivered and collected mail on assigned routes with a focus on accuracy and timeliness.

Maintained professional customer relations and adhered to USPS standards and regulations.

City Carrier Assistant

United States Postal Service – Jacksonville, FL April 2022 – October 2022

Performed delivery and collection of mail under diverse weather and route conditions.

Ensured compliance with federal postal laws and geographic routing accuracy.

Fulfillment Associate

Amazon Fulfillment – Jacksonville, FL November 2021 – April 2022

Selected, packed, and shipped customer orders with high accuracy in a warehouse setting.

Operated barcode scanners to verify product data integrity.

Supported warehouse cleanliness and organization standards.

Delivery Driver

First Coast Delivery Partners – Jacksonville, FL June 2018 – August 2020

Delivered Amazon packages efficiently while maintaining safety and compliance with company and traffic regulations.

Provided excellent customer service through timely and accurate deliveries.

Culinary Specialist, U.S. Navy

United States Navy – Norfolk, VA April 2013 – August 2015

Prepared and served meals for a crew of over 400 personnel aboard naval vessels.

Maintained compliance with sanitation and safety standards in food service and storage areas.

Managed food inventory and recorded financial transactions for reporting and supply management.

Line Cook/ Server

St. Vincents Medical Center - Jacksonville, Florida April 2012 – April 2013

Prepared and cook menu items

Maintained clean and stocked stations

Adhered to sanitation standards including food handling and temperature control

CERTIFICATIONS

OSHA 10-Hour Safety Certification

EPA Section 608 Universal Certification

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