Senior Remote Data Entry & Support Specialist

Sandra Pope

**** *** **** ** • Beaumont, TX ***** • 409-***-****

Remote Data Entry • Customer Support • Technical Troubleshooting Professional Summary

Detail-driven remote professional with 20+ years of customer service, technical support, and data entry experience. Trusted for accuracy, reliability, and fast problem-solving in high-volume environments. Excels at learning new systems quickly, managing multiple tasks independently, and delivering top-tier customer outcomes.

Core Competencies

• Data Entry • Remote Workflows • Call Resolution

• Technical Troubleshooting • CRM Systems • Documentation Accuracy

• Customer Retention • High-Volume Call Handling • Pharmacy Operations Work Experience

CVS Pharmacy Technician CVS Health, Beaumont, TX October 2019 to May 2022

• Processed high-volume prescription orders with strong accuracy and HIPAA compliance.

• Performed insurance verification, data entry, and customer issue resolution.

• Supported pharmacists with workflow management, communication, and quality checks. Registered Pharmacy Technician Kroger Stores, Beaumont, TX February 2018 to October 2018

• Managed controlled substance logs, expiration rotation, and accurate medication stocking.

• Completed prescription data entry, Release-to-Customer processes, and customer service tasks. AT&T; — Customer Service / Technical Support Representative Beaumont, TX March 1999 to March 2015

• Handled 60–100+ calls per shift involving billing, service outages, and troubleshooting.

• Achieved high first-contact resolution and maintained 95%+ documentation accuracy.

• Used CRM and ticketing systems to update accounts, resolve issues, and track workflows.

• Partnered with field technicians and escalations to resolve complex service cases.

• Provided peer training in systems navigation and troubleshooting procedures. Education

Pharmacy Technician Certification Pharmacy & Phlebotomy Technical Academy (2018) Some College Coursework Lamar University (1990–1998) Skills

• Data Entry & Verification

• CRM & Ticketing Software

• Customer Service Excellence

• Typing Accuracy

• Remote Communication Tools

• Medical Terminology

• Technical Troubleshooting

Certifications

Certified Pharmacy Technician (CPhT), Texas State Board of Pharmacy — Registration #284518

(Expired 2021)

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