Rokerra Jackson
Jackson, MS *****
**************@******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Machine Operator
Sanderson Farms, Inc.-Flowood, MS
February 2022 to Present
Customer Service Representative
Teleperformance-Jackson, MS
March 2021 to Present
• Set up client appointments
• Performed customer service surveys
Manager
McDonald's-Brandon, MS
March 2020 to Present
Customer Service Representative
YoungWilliams-Ridgeland, MS
August 2018 to December 2020
• handles incoming or outgoing customer calls
• handle account inquiries, customer complaints or support issues
• follow various communication scripts when speaking to a caller
• identify customer needs and answer questions
• Sell products and services daily
Education
College in Dental Assisting
Delta Technical College - 113 Marketridge Dr
July 2024 to Present
High school diploma
Forest Hill High School - Jackson, MS
August 2015 to May 2019
Skills
• Customer Service
• Team Member
• Serving Experience
• Upselling
• Cold Calling
• Outbound Sales
• Inside Sales
• Public relations
• Typing
• Accounting
• Technical Support
• Documentation review
• Computer Networking
• Operating Systems
• Windows
• Basic math
• Linux
• HIPAA
• Medical terminology
• Software troubleshooting
• Help desk
• Analysis skills
• Desktop support
• Remote access software
• Mac OS
• LAN
• Troubleshooting
• TCP/IP
• Network Support
• iOS
• Driving
• Communication skills
• Organizational skills
• Time management
• Materials handling
• Reach truck
• RF scanner
• Commercial cleaning
• Janitorial experience
• Sanitation
• English
• Pallet jack
Certifications and Licenses
Forklift Certification
November 2023 to Present
Customer Service Representative
November 2023 to Present
Pallet Jack Certification