Multilingual Customer Service & Operations Professional

Rokerra Jackson

Jackson, MS *****

**************@******.***

+1-601-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Machine Operator

Sanderson Farms, Inc.-Flowood, MS

February 2022 to Present

Customer Service Representative

Teleperformance-Jackson, MS

March 2021 to Present

• Set up client appointments

• Performed customer service surveys

Manager

McDonald's-Brandon, MS

March 2020 to Present

Customer Service Representative

YoungWilliams-Ridgeland, MS

August 2018 to December 2020

• handles incoming or outgoing customer calls

• handle account inquiries, customer complaints or support issues

• follow various communication scripts when speaking to a caller

• identify customer needs and answer questions

• Sell products and services daily

Education

College in Dental Assisting

Delta Technical College - 113 Marketridge Dr

July 2024 to Present

High school diploma

Forest Hill High School - Jackson, MS

August 2015 to May 2019

Skills

• Customer Service

• Team Member

• Serving Experience

• Upselling

• Cold Calling

• Outbound Sales

• Inside Sales

• Public relations

• Typing

• Accounting

• Technical Support

• Documentation review

• Computer Networking

• Operating Systems

• Windows

• Basic math

• Linux

• HIPAA

• Medical terminology

• Software troubleshooting

• Help desk

• Analysis skills

• Desktop support

• Remote access software

• Mac OS

• LAN

• Troubleshooting

• TCP/IP

• Network Support

• iOS

• Driving

• Communication skills

• Organizational skills

• Time management

• Materials handling

• Reach truck

• RF scanner

• Commercial cleaning

• Janitorial experience

• Sanitation

• English

• Pallet jack

Certifications and Licenses

Forklift Certification

November 2023 to Present

Customer Service Representative

November 2023 to Present

Pallet Jack Certification

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