Compassionate Administrative Assistant Seeks Onsite Training
Resume:
Jessica Dean
Cincinnati, OH *****
**************@*****.***
(Comfortable going for Onsite Training and working on Weekends.)
[Interview Availability: Monday to Friday – 10.00 am to 4.00 pm Eastern time with 24 hrs. of prior notice.]
Questionnaire:
1. Are you currently employed? If applicable, why did you leave your last place of employment? If still working, why are you looking?
Not Employed
2.What attracted you to this position?
My previous experience aligns the similar job and would like to provide service to the customers.
3.Do you have any experience in the PBM arena? If so, please provide details.
No
4.Tell the candidate the shift for this role and ask: Are you able to work this shift? What is your full work availability (hours of day, days of week, weekends) Do you have any restrictions to your availability (Days or Times of the day you can’t work)?
yes
5.Do you have any dates within the first six (6) months of work that you would need off?
No
6.List three (3) job responsibilities and/or duties you consider your strengths?
Empathy, Compassion, Knowledgeable
7.List two (2) technical skills and/or knowledge areas where you are strongest?
Microsoft Office, Excel and Computer skills.
8.List an area of opportunity where you would like to improve.
Work on my overthinking
9.What are the key motivators that inspire you to perform at your best?
Job security, Family
10.Have you applied directly or indirectly for any other positions at Cardinal Health in the last six (6) months?
No
11.Have you ever worked for Cardinal Health, any of its subsidiaries, or have you been affiliated with Cardinal Health in any way in the last five (5) years?
No
12.What decision criteria will you use to decide whether you will accept this job offer, if it is offered to you?
To expand my knowledge on medical field.
13.What is the difference between Deductible and Out of Pocket.
Deductible is the amount of money you pay out of pocket before your insurance pays. Out of pocket is money paid directly by an individual.
14.What are the 4 stages of Medicare Part D programs?
Deductible Stage
Initial Coverage Stage
Coverage Gap (Donut Hole)
Catastrophic Coverage Stage
15.What is the difference between Commercial and Govt insurance.
Commercial insurance is purchased from private companies and Govt insurance is funded by taxes.
Recruiter’s Summary:
Jessica Dean has over 4 years of experience in customer service and insurance sales.
Demonstrated proficiency in managing high volumes of customer interactions daily, including phone, email, chat, and in-person communications.
Experienced in handling high volume of over hundred calls on daily basis.
Provided detailed explanations of products, services, and policies, ensuring customer satisfaction and retention.
Sold Medicare advantage and supplement plans, showcase her ability to generate revenue and meet customer needs through detailed product knowledge and sales skills.
She has strong customer service experience, combined with her insurance background and licensing.
Local to Cincinnati, OH and can start immediately if offered.
Skills:
• Customer Service
• Life Insurance
• Health Insurance
Certifications and Licenses
Life, Health, and Annuities license
Education:
High school Diploma, William Henry Harrison High School
Work Experience
Spectra Force, Cencora - Cincinnati, Ohio Oct 2020 - Oct 2024
Customer Service Representative
Experienced in handling high volume of over hundred calls on daily basis.
Handled customer inquiries via phone, email, chat, or in person.
Provided accurate information about products, services, and policies.
Greeted patients and assist them with check-ins, scheduling appointments, or navigating healthcare facilities.
Provided clear explanations of treatments, procedures, and medical processes.
Served as the primary point of contact for patient inquiries and concerns.
Reason for Employment Gap: moved from Florida to Ohio
ICD - Delray Beach, FL Jul 2018 - Jan 2020
Insurance Agent
Sold Medicare advantage plans and supplement plans.
Started out as a fronter and worked my way up to get licensed.
Obtained my 215 license while living in Florida and recently relocated to Ohio.
Contact this candidate