Results-Driven CSR and Sales Professional
Resume:
Professional Resume
Abdu
Brown
************@*****.***
Sacramento, CA 95828
Summary
Results-driven CSR and Sales professional known for high productivity and efficient task completion. Specialize in customer relationship management, conflict resolution, and sales strategy implementation. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and drive sales growth.
Skills
Solar installation
Project management
Customer service
Team collaboration
Cold calling
Appointment setting
Experience
CSR, Sales 03/2025 to 10/2025
Gateway Media - Citrus Heights, CA
Assisted customers with inquiries and problem resolution to enhance satisfaction and clarity. Lead the team weekly in live transfers with potential clients who had experienced debt with the IRS, to waiting law firms and fiduciary agents.
Took time with clients to qualify their availability for our programs. Used rapport and enthusiasm to be the highest producer usually each day. Contributed in morning meetings with building and growing skill sets. Voter Liason 08/2024 to 12/2024
State Assembly candidate Posche Middleton - Citrus Heights, California Facilitated communication between community stakeholders to enhance collaboration and shared objectives.
Developed educational materials to inform constituents about candidate's policies and initiatives.
Organized community events to promote engagement and raise awareness of campaign goals. Supported fundraising efforts through outreach and relationship-building with potential donors. Customer Success Manager 12/2014 to 07/2024
Quality First Home improvement - Citrus Heights, California Developed tailored onboarding programs to enhance customer understanding of products and services.
Facilitated training sessions to promote effective product usage among new clients. Researched customer feedback to inform improvements in service delivery and product offerings.
Helped new telemarketers learn best practices, communication strategies, and performance standards.
Identified sales opportunities by actively listening to customer responses during calls. Conducted outbound calls to potential customers regarding new products and services. Education and Training
CET
NABCEP
Green Building/solar Installation
Laney College - Oakland, CA
Associate of Arts
Musical Theater
Center For Employment Training
Certified Ca.
Green Building/solar Installation
References
References available upon request.
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