Community-Based Social Services Specialist
Resume:
Barbara Rodriguez
**** ******* ******, ******** *****, Virginia
757-***-**** (h) 757-***-**** (mobile)
*****@***.***
Specialist with 13 years’ experience providing person centered counseling for older adults, persons with disabilities and their care givers; all parties seeking support and services in SNF, ICF, LTC, and Group Home facilities utilizing Community Based Services regardless of age. Education provided to the clients through one- on-one counseling, community events and group presentation; in addition, outreach and collaboration with businesses, health, and social service agencies, civic, military and faith-based organizations. Experience
Technical Support Assistant- Benefit Advisor Remote Licensed (DOI Commonwealth of VA, Producer Life Health and Annuities Pending) Extended Health LLC a WTW Company
May 2025 – Current
Assess clients’ needs and recommend benefit plan.
Compliance Coordinator, Specialist I Hybrid
City of Virginia Beach - Virginia Beach, VA
September 2021 – February 2024
Assist a municipal executive or a middle manager by performing a variety of professional administrative tasks; and prepare administrative and statistical reports requiring research and compilation of data. Conduct research and analysis, compose reports requiring in-depth business knowledge of the division/department. Complete CARF documents and publish. Coordinate with internal and external contacts to gather and provide information for regularly recurring reports; and incorporate statistical and narrative information into reports, describing the data and its relationship to the division/department business. Adhere to City procurement requirements and policies when purchasing items and reviewing costs. Assist with development, reviewing, revising, and posting into SharePoint all Policy and Procedure documents for the Department of Human Services (DHS) Programs.
Consulate Health Care of Norfolk Hybrid
November 2018- November 2020
Social Worker
An in-depth understanding of the need for strong interpersonal skills that foster a relationship with Skilled. Nursing Facility and Long-Term Care residents. When needed, served as a highly resourceful collaborator with the ability to also be extremely effective independently. Use of HIPAA guidelines and practices as required by the Virginia Department of Health at all levels. Responsible for: admission and discharge planning assessments, care coordination with development of treatment plan with referrals and placements as needed. Conduct all regulatory assessments, (MDS and UAI L & S) as required. Senior Services of Southeastern Virginia
The Center for Aging, Norfolk Virginia.
Administrative Assistant, Advance ++-Care Planning Coalition of Virginia 2015- 2018 Hybrid The mission of the Coalition is to provide the community with awareness, understanding, and appreciation of an individuals’ need to participate in end-of life planning utilizing an Advance Directive. Provided administrative support to ensure office management and operational plans were efficiently and effectively addressed. Completed a broad variety of administrative tasks for the executive director including managing schedules, appointments, events, and deadlines. Assistant was responsible for program metric report generation, document filing and retention, Provides guidance and training to volunteers and interns. Prioritizing of executive directors needs by resolving conflicts and handling matters proactively to facilitate his ability to effectively lead the program, following through to completion often with deadline pressures. A demonstrated proficiency in the use of the internet for data research that is critical for the program. The client confidential information was managed with discretion. Conducted marketing and public relations activities to inform the community of various support systems.
Resource Specialist
After and in dept assessment (UAI-L) provided counseling to individuals about options in the context of their needs, preferences, values, and circumstances. Collaborated with other agencies to facilitate referrals. Functioned as the client’s advocate, maintained all documentation, tracking outcomes and data by using web- based software systems as required by DARS. Conducted public relations presentations to inform the community of various individual and family support services. Options Counselor
After assessing the clients need, (UAI-S) designed, and implemented a Plan of Care. This plan was monitored and documented in the web-based systems provided by DARS. Acting as an advocate for the client and in some cases their caregiver, empowered and encouraged the client to become more independent through self- determination. Provided advice and guidance to ensure clients had access to direct support and community aid. Benefits Counselor
Assisting individuals with selecting medical and prescription drug coverage and other benefits that best meet their needs by utilizing internet-based tools. A thorough knowledge of Medicare and Medicaid programs; general knowledge of other health providers licensed by the state of Virginia. Advice, guidance, and additional referrals as required.
Key Accomplishments
• Implemented program for securing of Senior Navigator sites in the Hampton Roads area.
• First Resource Specialist certified as RSADRC (CIRS-Aging and Disabilities) in Norfolk
• Developed automated report system via Excel linking metric content information between Resource Specialists.
• Served as a valuable team member by assisting with difficult situations and negotiating amicable solutions between advocates and clients.
• Trained new hires by providing information on coalition program and thereby helping all departments meet staffing objectives.
• Developed and implemented the Coalition Advance Care Planning training and awareness program for 5 Senior Centers in the Tidewater area.
• Virginia Beach Justice Initiative Victim Advocate Training completed full course requirements. Education
Master of Arts - (Law) Regent University, Virginia Beach, May 2020 MBA, AVERETT UNIVERSITY, Danville, Virginia.
BBA, AVERETT UNIVERISTY, Danville, Virginia.
Certifications:
HIPAA
Options Counseling
Advance Care Planning/Advance Directives
Virginia Alliance of Information & Referral Systems VAIRS Aging and Disabilities Resource Specialist (CIRS-A/D) Notary Public Reg. #7638882
Virginia Beach Justice Initiative Victim Advocate Training (40) hours CPR/AED
FEMA levels 1and 2
Licensed (DOI Commonwealth of VA, Producer Life Health and Annuities Pending) Trained:
Diversity
Sexual Harassment
Chronic Disease Management Leader
PeerPlace
CARF
SharePoint
Technical Proficiencies:
Eventbrite
Mail Chimp
Microsoft:
Excel
Outlook
PowerPoint
Word
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