Senior Network Engineer & Project Manager
Resume:
Michael L. Estes
New Haven, MO. 63068
Voice: 636-***-****
E-mail: ********@*****.*** moved to Jacksoneville
Objective: To support or manage a department using technical abilities, strategies, management skills and project management skills.
March, 1, 2020 to Present Panera
Sr. Engineer, Sr Manager of Network Support & Network Provisioning
Manage Network Support & Network Provisioning Staff
Manage Vendor Relationships related to Network Support & Provisioning
Manage NCO Network Components Provisioning Process
April, 1, 2019 to March, 1, 2020 Panera
Sr. Engineer – Café Network Provisioning, Project & Escalation – Support
Provisioning of new circuit connections for New Panera Cafes
Technical resource for new location site surveys
Primary Technical contact for Network buildout for New Cafes
Primary Technical contact for Network Hardware install.
April, 1, 2015 to April, 1 2019 Panera
Sr. Engineer – Café Network, Project, & Escalation - Technical support
Support Café network conversions from old to new hardware migration
Manage Café IP address assignments and scheduling conversions with Vendors
System updates for Network components in ACS, Solarwinds, PDP database, Cisco Meraki view, in conjunction with Network support of Café acquisitions projects, Network stack quality control, New Café network integration, and Decommissioned Café networks.
Implement deployments of IOS, new circuits, replacement hardware, & configuration updates.
Create and Maintain Documentation for Café network support.
Provide Technical Tier 2 support for NOC Tier 1, Project management, Field Services, Deployment Engineer, Franchise Relationship Managers, Various Vendor relationships for multiple projects.
Cisco ASA 5585 - 9.1 code zone based firewall provide assistance with Access Rules, ASA 5540 – 9.1 code VPN and Access group updates as needed.
Feb. 26, 2006 to Mar. 31, 2015 Mycroft Inc
Network Data Center Engineer – Data Center Planning & Support
Data Center Support for Router & Switch Platforms
Manage ASR, 7000, 5400, 3800, 3600, 2800, 2900 & 2600 series Cisco
Manage Cisco ASA 5545 Firewalls for VPN services, 8.4 code
Implement IOS upgrades, Routing changes, & Hardware replacement
Create and Maintain Documentation for Data Centers
Provide upper level support for NOC, Technical Services, & Engineering
Plan & Implement a Packet Capture Solution for Data Centers
Dec. 01, 2004 to Feb. 2006 Xo Communications
Sr. Technical Support Engineer - Tier 2 Level Operations Support
Primary Support for Cisco Router Platform
Manage and Maintain 12000 & 7000 series Cisco Platform
Implement IOS upgrades, Routing changes, & Hardware replacement
Manage Cisco Vendor Relations on a Technical Level
Create and Maintain Documentation on Cisco hardware & software.
Provide upper level support for network Technical Issues.
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Jan. 01, 2003 to Nov. 30, 2004 Williams Communications/Wiltel
Project Coordinator – Managed Services
Coordinate DSL orders throughout turn up process
Work with Vendors coordinating scheduling of Installations and work duties.
Work with ILEC’s & LEC’s coordinating & tracking orders.
Coordinate disconnects & transition of services old to new.
Coordinate individuals and groups to accomplish tasks associated with project.
April, 01, 2002 to Dec. 31, 2003 Williams Communications/Wiltel
Sr. IP Engineer - IP Technology Integration Group
Managing lab environment & supervise testing & setup
Setup of various equipment types - electrical, physical, design, and configuration
Write and Implement test procedures for new and additional network services.
Evaluate Redback SE-800 product line for new services.
Test network capabilities for video services
Test various layer 2 functions over MPLS.
Assemble presentations for customers concerning new product features and solutions.
Assemble provisioning plans for network control center
June 20, 2000 to March, 31, 2002 Williams Communications
Sr. Tech IV - IP Planning & Architecture
Review equipment of vendors/manufactures for quality and services for future solutions
Manage and provide technical assistance for IP VPN product
Evaluated and outlined existing network for support of IP VPN
Outline IP VPN development and services for product offering
Assist with systems development for VPN services
Assist with NOC and Engineering training for VPN product
Establish basic design and service offerings for VPN products
Assist with evaluation of Voice over IP network and design of voice over IP network
Create technical documents for Sale Eng. and general sales force
Assist with IGP, BGP, and MPLS design and implementation
Provide technical supervision for DSL wholesale product
Manage development of systems to support DSL product
Configure & evaluate Nortel Networks DSL Aggregation Router the Shasta 5000
Manage technical development of processes for DSL provisioning product
October 1998 – June 19, 2000 Concentric Network Corporation / Williams Communications
DSL Engineering & Technical Services Specialist
Managing the deployment and setup of SMS 1800 Series Router Network
Configure variety of circuits on Bay/Nortel, Cisco, and SMS Series Routers
Work with various network protocols including, RIP-1, RIP-2, OSPF, and BGP
Configure DSL clients and troubleshoot client provisioning and installations
Configure and maintain multiple contexts within the Redback SMS Series
Create drawings and designs, in Visio and PowerPoint format for company and client usage
Plan and implement router code upgrades and changes to maintain Network health
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June 25, 1997 – September 01, 1998 Concentric Network Corporation / Williams Communications
Network Analyst II
Monitor nationwide ISP network.
Troubleshoot 1st level Bay Networks Series Router issues and escalate as necessary
Troubleshoot 1st level Cisco Routers issues and escalate as necessary
1984-1986 Education
Southwest Missouri State University
Technical Training
Cisco ASA Advanced Security, VPN, Sourcefire configuration
Cisco ASA Firewall Appliance management and configuration
Cisco Router Configuration 1 & 2
Cisco Router Advanced Configuration OSPF & BGP
Juniper M-Series & E-Series Configuration 1 & 2
Juniper M-Series & E-Series OSPF & BGP
Bay Networks Advanced IP & Router Configuration
Telecommunications Fundamentals
Network Solutions LAN Connectivity
Internetworking with TCP/IP
ATM Fundamentals
Nortel Passport Switch Configuration Frame Relay and ATM
Shasta SSG-5000 Training
Cisco CCNA Training
Advanced DSL Redback Router Configuration
XDSL Fundamentals
Observer Sniffer Application
Project Management
Converging Voice and Data
Business Writing Basics for Professionals
References
Personal: Fred Sebestyen – 314-***-****
Work: Doug Roberts – 636-***-****
Work: Nick Enz – *******@*****.***
Other references upon request.
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