IT & AV Systems Engineer Enterprise Support

VANDHANA KUNCHAPU

San Marcos, TX +1-737-***-**** ***********@*****.*** LinkedIn: linkedin.com/in/vandhana-kunchapu-bb3b39170/

PROFESSIONAL SUMMARY

IT and AV systems engineer with 3+ years of experience supporting enterprise AV deployments and IT infrastructure, including collaboration tools and helpdesk operations. Skilled in Active Directory administration, hardware/software troubleshooting, and ITSM processes with ServiceNow to ensure timely issue resolution and efficient asset management. Improved service delivery by 20% through streamlined ticket workflows and comprehensive documentation, committed to delivering customer-focused support and operational efficiency.

TECHNICAL SKILLS

• Audio/Video & Conferencing Technologies: Enterprise AV: PTZ cameras, DSPs (QSC, Biamp), mixers (Yamaha/Behringer), pro- jectors (Sony, Epson, Panasonic), AV switchers (Extron, Blackmagic, Kramer), Unified Communications: Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Poly Clariti, Polycom RealPresence, Logitech Rally, Streaming & Production: OBS Studio, vMix, Webex Events, Teams Live Events, Blackmagic encoders, Epiphan Pearl

•Networking & IT Infrastructure: Protocols & Standards: TCP/IP, DHCP, VLANs, PoE, firewall rules, subnets, DNS, Security: End- point Security, DLP, Vulnerability Scanning, Network Security, Business Continuity & Disaster Recovery, Virtualization: Hyper-V, VMware ESX Server

•System Administration & Automation: Active Directory: User management, group policies, OU administration, Collaboration Tools: Google Workspace, Microsoft 365, SharePoint, Exchange, System Tools: SCCM, MDT, Jamf, Intune, SQL Server, IT Process Automation, Windows Servers

•Support & IT Operations: ITSM Tools: ServiceNow, ticketing systems, knowledge base creation, root cause analysis, Device Management: MDM solutions, remote access tools (TeamViewer, Zoom), Windows/macOS administration, Documentation: SOP creation, runbooks, AV/IT diagrams, asset tracking

•Additional Skills: Project coordination, AV room commissioning, hardware lifecycle planning, Executive-level support, customer service, technical training, Troubleshooting methodologies, root cause reports, process improvement, Business Acumen, Quick Learner

PROFESSIONAL WORK EXPERIENCE

Landry's Feb 2024 - Present

IT Support Specialist (ITSS) Houston, TX

•Designed and implemented enterprise-grade video conferencing systems for boardrooms, training centers, and executive meeting spaces supporting up to 300+ hybrid participants.

•Integrated and configured Microsoft Teams Rooms, Zoom Rooms, Webex Room Devices, and Poly conferencing systems to support global executive meetings and high-visibility events.

•Implemented AV-over-IP infrastructures using Dante Controller, VLAN tagging, and PoE provisioning to ensure reliable audio and video transport across corporate networks.

•Diagnosed critical failures in signal paths involving switchers, scalers, encoders, and control processors (Extron/Kramer/Blackmagic), improving system stability by 40%.

•Programmed and tested Crestron and Extron control systems to automate room functions, including display logic, routing presets, and occupancy-based triggers.

•Documented AV configurations, IP ranges, firmware versions, and wiring diagrams for long-term support and knowledge transfer.

•Provided live technical support for webinars, virtual conferences, and hybrid town halls using OBS Studio, Teams Live Events, and Webex Events, quickly mastering new tools to ensure seamless experiences.

•Coordinated audio, video, lighting, and streaming components for events with zero downtime across multiple consecutive sessions.

•Acted as the primary escalation lead through ServiceNow for high-impact AV failures and executive meeting disruptions.

•Supported Active Directory account provisioning, Exchange mailbox management, and group policy deployment on Windows Server environments, and implemented network security controls during M365 service integration.

•Performed SCCM software rollouts and system patching for end-user devices, improving compliance rates to >98%.

•Collaborated with network teams to configure DHCP scopes, firewall permissions, and VLAN changes for AV and IT expansion, aligning infrastructure upgrades with business objectives to enhance operational efficiency.

Movate Technologies Jun 2021 - Jul 2022

Desktop Support Specialist Hyderabad, India

•Delivered day-to-day support for Zoom, Webex, Teams, and Polycom systems across multiple corporate offices, ensuring continuous meeting uptime.

•Installed projectors, flat panels, interactive displays, and video walls, optimizing screen layouts and resolutions based on room acoustics and viewing angles.

•Conducted room audio tuning using DSP software, equalization, and gain-structure calibration, resulting in clearer audio in 90% of rooms serviced.

•Performed cable verification, signal testing, and connector repairs using HDMI testers, tone generators, and line analyzers, achieving

95% first-contact resolution.

•Managed digital signage solutions (BrightSign, ScreenCloud) including content schedules, device monitoring, and firmware updates.

•Provided support for broadcast setups using OBS and hardware encoders for corporate presentations and webinars.

•Assisted with AD user administration, password resets, mailbox setups, and group permission assignments.

•Managed VPN configurations, enforced network security policies, and deployed MDM policies for mobile and endpoint devices.

•Created user guides and training materials and led hands-on support sessions to improve AV/IT adoption among nontechnical staff.

EDUCATION

Texas State University, San Marcos, TX

Master of Science, Computer Science

Vasireddy Venkatadri Institute of Technology, JNTUK University, Guntur, India

Bachelor of Technology (B. Tech)

ACHIEVEMENTS

•Improved IT service delivery by 20% through optimized ticket workflows, documentation, and user training.

•Designed and executed enterprise disaster recovery procedures ensuring operational continuity during outages and infrastructure upgrades.

•Maintained 100% IT compliance across device security, patching, and change management audits.

•Ensured SQL Server integrity and performance by managing backups, space allocation, and reporting in alignment with SLA requirements.

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