Customer Relations & Front Desk Specialist

Jaipur, India ****** 637-***-**** ********@*****.***

Summary

Experienced hospitality professional with a strong background in guest relations,membership management, and front-line service excellence. Proven ability to handle diverse customer needs with professionalism and empathy, ensuring a seamless and personalized guest experience. Skilled in managing and promoting membership programs, driving sales through effective communication and relationship-building strategies. Committed to delivering guest delight by anticipating needs, resolving concerns promptly, and consistently exceeding service expectations. Adept at working in fast-paced environments while maintaining a high standard of quality and attention to detail.

EXPERIENCE

Front Office Executive

dec/2024 to septm 2025 Constitution Club Of

Rajasthan, Jaipur

Effectively and efficiently dealt with customer complaints, offering smart solutions to maintain customer satisfaction and loyalty.

Helped visitors feel comfortable and valued by offering support and beverages when required.Resolved guest issues promptly to improve customer experience. Managed front office phone systems, answering both internal and external calls regarding company queries, complaints andother information. Maintain and update member records in the system, ensuring accuracy and confidentiality of data.

Coordinate with relevant departments to fulfill member-specific privileges or requests.

Track and report on membership sales, renewals, and feedback to support program improvement.

Handle billing, reservations, and administrative duties related to both guest stays and membership services.

Maintain a clean, organized, and professional front desk environment in line with brand standards. Industrial training cerficate(June-24 to Nov-24) from marriott,Jaipur ARYAN AWASTHI

1. Role: Guest Relations Intern / Front Desk Intern Responsibilities:

2. Role: Housekeeping Intern

Responsibilities:

3. Role: F&B Intern / Service Intern

4. Role: Sales & Marketing Intern

Responsibilities:

5. Revenue & Revenue Management

Guest Relation Manager

01/2022 to 10/04/2024

Iron Cafe and Restaurant Jaipur

Develop and implement strategies to enhance the overall guest experience and ensure consistent service excellence.

Handle escalated guest complaints, concerns, and special requests with professionalism and empathy, ensuring timely resolution.

Monitor and respond to guest feedback through various channels (surveys, reviews, in-person) and take corrective actions where necessary.

Manage VIP guest experiences, special occasions, and high-profile stays with a personalized approach.

Collaborate with front office, housekeeping, F&B, and other departments to ensure smooth coordination and guest service.

Train and mentor guest relations staff to maintain service quality, brand standards, and soft skills.

Maintain accurate guest profiles and histories to support personalization and foster guest loyalty. Oversee and manage the guest relations team to ensure exceptional service delivery and guest satisfaction.

.

Guest Relation Executive

06/2020 to 12/2021

Front Office Executive NH11

Jaipur, India

Warmly welcome and assist guests throughout their stay, ensuring a personalized and seamless experience.

Handle guest inquiries, requests, and complaints promptly and professionally, maintaining high satisfaction levels.

Coordinate with front office, housekeeping, and other departments to fulfill special guest requirements.

Manage VIP arrivals, special occasions, and guest preferences to enhance overall service delivery.

Promote and manage loyalty or membership programs, including registrations, renewals, and benefit explanations.

Monitor guest feedback through direct interaction and surveys, ensuring follow-up on service recovery when needed.

Skills

1. Excellent Interpersonal Communication

2. Empathy & Active Listening

3. Time Management & Responsivenes

4. Follow-up & Feedback Handling

5. Membership Enrollment & Retention,Handling Renewals & Cancellations,Member Benefit Communicatio,Database Accuracy & Confidentiality

6. Software I Hotel

7. Client relations

8. Ezze Software

9. Basic Opera Software

10.

Education

BHM (bachelor of hotel management education 04/2021 To 10/2024 Dangaych school of hotel management) Jaipur

10th: Science and Maths 04/2018

St. Solider Public School Jaipur

Languages

Englsih.: C2

Hindi C2

Hobby and interests

• Plying cricket

• Travelling

Contact this candidate