Customer Service Specialist with Logistics Experience

Terri Jenkins

Chicago. IL 773-***-**** *************@******.***

Objective:

Dedicated and customer-focused professional seeking a customer service position to leverage strong communication, problem-solving, and interpersonal skills. Committed to delivering exceptional service, building positive relationships, and contributing to the success of a dynamic team in a customer-centric environment.

Professional Experience

Amazon – Logistics Specialist

Markham, IL

June 2023 – Present

●Labeled and organized containers, products, and materials for efficient shipment.

●Used hand tools to sort and move products, ensuring accurate and timely order fulfillment.

●Maintained detailed records of products, packaging, and orders on required forms.

●Conducted quality checks to ensure compliance with packing specifications.

●Operated processing equipment and sealed containers with appropriate tools.

●Contributed to establishing a streamlined supply chain.

●Skilled in Microsoft Office (Word, Excel), data entry, and warehouse management systems.

Amazon - Customer Service Representative

Chicago, IL

June 2021– June 2023

●Delivered exceptional service by promptly addressing customer inquiries and resolving complaints to ensure satisfaction.

●Assisted customers with product selection, order processing, and issue resolution, maintaining a professional and friendly demeanor.

●Managed high-volume phone, email, and in-person interactions while maintaining accuracy and efficiency.

●Documented customer interactions and feedback to improve service delivery and enhance team processes.

●Collaborated with team members and departments to address escalated issues and ensure timely resolutions.

●Utilized CRM software and other tools to track interactions and maintain customer records.

Taco Bell – Assistant Manager

Chicago, IL

December 2018 – November 2021

●Managed inventory, placed supply orders, and ensured food safety and equipment functionality.

●Controlled budgets, payroll, and financial transactions to maintain profitability.

●Supervised and trained staff to uphold customer service and operational standards.

●Scheduled employee shifts to optimize store performance.

●Oversaw cash handling, bank deposits, and financial processes.

●Utilized restaurant management software and computerized cash registers.

Family Dollar – Assistant Manager

Chicago, IL

February 2012 – December 2020

●Analyzed operational reports to forecast sales and improve profitability.

●Resolved customer complaints to maintain a positive shopping experience.

●Supported staff development through training and leadership initiatives.

●Scheduled shifts and supervised daily operations for seamless store performance.

●Managed inventory and completed administrative tasks, including financial reporting.

●Proficient in Microsoft Office (Outlook, Word).

Education

Olive Harvey Community College Diploma 2004

References Available upon Request

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