Data Entry, Customer Service, Medical Benefits & Retirement clerk
Resume:
PATRICIA
MOSCHLER
*********@*****.***
Danville, VA 24540
CONTACT
SKILLS
• Customer service
• Active listening
• Time management
• Data entry
Customer Service Representative with over 18 years of experience at VA Employment Commission in South Boston, VA. Proficient in customer service, active listening, and data entry. Successfully resolved customer complaints and inquiries, ensuring efficient service delivery. Skilled in time management and adept at handling claimant inquiries to resolve filing errors promptly.
PROFESSIONAL SUMMARY
Customer Service Representative
VA Employment Commission, South Boston, VA
Benefits Specialist
Goodyear Tire, Danville, VA
EXPERIENCE
June 2005 - June 2023
• Handled customer complaints and inquiries in a courteous and efficient manner. Assisted claimants by phone answering questions & taking statements from claimants so mistakes they made in filing could be resolved.
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Help work daily error report to take statements from claimants and correct errors made when filing weekly claims
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July 2000 - September 2003
• Explained benefit programs and eligibility requirements to employees. Compiled weekly sick pay payroll for employees out on approved medical leave of absence.
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Complete all employee retirement estimates and conduct all retirement sessions.
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High School Diploma
Chatham High School, Chatham, VA
Associate in Science (Incomplete) in Secretarial Studies Averett University, Danville
EDUCATION
June 1970
May 1976
References available upon request
REFERENCES
Contact this candidate