Customer Service Leader with 16+ Years Experience

DEC **, **** • BLACK • **** WELLESLEY LAKE DRIVE APT#202,

ORLANDO, UNITED STATES, 32818 • *******.********@*****.*** •

{407} 698-2420 • G350814759610

TIFFANY GAUDIN

Customer Service Representative

PROFESSIONAL SUMMARY

Customer Service Representative with over 16 years of experience excelling in customer engagement and team leadership. Demonstrates a visionary approach to cross-functional collaboration and staff training, resulting in improved service quality and customer satisfaction. Proficient in leveraging inventory analysis to optimize operations, aiming to elevate service standards and drive business growth.

EMPLOYMENT HISTORY

INTAKE COORDINATOR May 2024 - Jan 2025

Ozark Center Joplin

ASSISTANT MANAGER Feb 2023 - 2023

Dollar Tree Winter Garden,Fl

BROKER/DISPATCHER Apr 2009 - Jan 2015

Galbreath Trucking LLC McDonough,GA

Coordinated daily deli operations, enhancing service efficiency and product quality. Mentored team members, fostering a supportive environment and improving staff retention. Optimized inventory levels through data analysis, reducing waste and ensuring item availability. Implemented intake procedures to enhance patient processing speed, resulting in noticeable gains in service efficiency and reduced wait times.

Evaluated patient feedback and intake metrics, leading to targeted improvements in service delivery and increased patient satisfaction.

Introduced a digital intake tracking system, streamlining data management and ensuring real-time access to patient information.

Managed daily operations, boosting efficiency and enhancing customer satisfaction. Led a team to achieve sales targets, enhancing store profitability. Implemented inventory controls, reducing waste and optimizing stock levels. Streamlined daily operations, leading to measurable improvements in efficiency and a notable increase in customer satisfaction.

Analyzed sales data to refine product placement strategies, achieving noticeable results in sales growth and inventory turnover.

Implemented a new training program for staff, enhancing service quality and contributing to substantial improvements in customer feedback scores.

Fostered a positive team environment, enhancing collaboration and morale, which contributed to a more efficient workflow. Coordinated logistics for over 100 shipments weekly, ensuring timely deliveries and enhancing client satisfaction through streamlined operations.

Monitored freight trends, allowing for data-driven decision-making that optimized routing and reduced operational costs. Fostered a collaborative environment among drivers and clients, enhancing communication and resolving issues swiftly to maintain service quality.

Maintained accurate records of dispatch activities, ensuring compliance with industry regulations and facilitating seamless audits.

Developed strong relationships with clients and vendors, leading to increased business opportunities and measurable growth in service contracts.

Streamlined dispatch processes, achieving faster response times and significantly improving overall customer satisfaction. Analyzed shipment data to identify trends, leading to optimized routes and marked reductions in delivery times. REMOTE PATIENT ADVOCATE Jan 2013 - Nov 2014

Millwood Hospital Arlington,Texas

SERVER/TRAINER Dec 2005 - Mar 2009

Dennys Ocoee,fl

SKILLS

Customer Engagement (Experienced), Team Leadership (Experienced), Cross-Functional Collaboration (Experienced), Staff Training (Skillful), Inventory Analysis (Experienced), Critical Thinking (Skillful), Time Management (Experienced), Decision Making (Experienced), Strategic Planning (Experienced), Problem Solving (Experienced), Process Improvement (Experienced), Service Optimization (Experienced), Mentoring (Expert). EDUCATION

DIPLOMA Aug 1989 - May 1994

West Orange High

BEHAVIORAL AND MENTAL HEALTH COUNSELING Nov 2025

Southern New Hampshire University Orlando,Fl

Currently attending school for Behavioral and Mental Health Counseling and Psychology Coordinated patient care remotely, enhancing service efficiency and patient satisfaction. Resolved patient inquiries with empathy, improving overall communication and trust. Streamlined processes, resulting in a noticeable reduction in patient wait times. Collaborated with healthcare teams to ensure seamless patient transitions and care continuity. Implemented a follow-up system that decreased missed appointments, significantly boosting patient attendance rates and satisfaction.

Fostered strong relationships with patients through empathetic communication, enhancing trust and satisfaction during remote consultations.

Implemented a feedback loop for patient experiences, leading to measurable improvements in service delivery and care quality. Trained 50+ new servers, enhancing service quality and reducing errors by 7% monthly. Managed 30+ tables per shift, ensuring timely service and customer satisfaction. Collaborated with kitchen staff to streamline order delivery, improving efficiency by 12%. Resolved customer complaints swiftly, maintaining a 90% positive feedback rate. Implemented new training protocols, cutting onboarding time by 15 hours per trainee. Promoted daily specials and upselling techniques, significantly increasing average ticket sales and enhancing overall revenue. Designed an interactive training program for new hires, reducing the learning curve and ensuring consistency in service quality.

Implemented a peer feedback system, leading to noticeable improvements in service delivery and a reduction in error rates. Monitored service patterns to identify peak hours, optimizing staff allocation and improving response times during busy shifts.

Promoted daily specials through effective upselling techniques, significantly boosting average bill totals and overall restaurant revenue.

Contact this candidate