Retail Operations Leader with Veterinary & Admin Experience
Resume:
Caroline Rowell
Charleston, SC
Professional Summary
Efficient and experienced retail manager with 15+ years of experience in store management, customer service, and sales. Proficient in leadership, sales, communication, and organizational skills. Possesses certifications in driver's license and has experience in veterinary knowledge and duties, cleaning and food service.
Willing to relocate to: Charleston, SC
Authorized to work in the US for any employer
Work Experience
Cleaning
Charleston, SC
January 2021 to Present
I assist with cleaning Air B&Bs with a friend
Key Holder/Assistant Manager
The Bootjack-Charleston, SC
October 2016 to September 2025
As a keyholder I was responsible for opening and closing the store and counting the drawer and making sure everything is up to standard. Also making sure employees are doing their job and customers are happy.
Stay at Home Mom
Charleston, SC
2008 to 2016
I was a stay at home mom for my 4 children.
Front Desk Receptionist/Technician
Animal Medical West-Charleston, SC
August 1997 to November 2008
I worked the front desk answering telephone and scheduling appointments. Greeted clients and their animals and weighed the animals before appointments. When needed I assisted the veterinarians with restraint and also did regular technician jobs and worked in the boarding kennel Education
Criminal Justice (Student)
Tri-County Technical College-Pickens, SC
August 1996 to June 1997
Student
Clemson University-Clemson, SC
August 1994 to June 1996
High school diploma
Bishop England-Charleston, SC
August 1990 to June 1994
Skills
• Numeracy
• Microsoft PowerPoint
• Medical administrative support
• Microsoft Excel
• Pet care - Pet care experience (11-15 years)
• Experience administering injections
• Commercial cleaning
• Gross profit margin tracking
• Cleaning
• Quick service & fast food restaurant
• Customer support
• Achieving sales targets
• Animal care
• Food service inventory management
• Customer Service (10+ years)
• Groundskeeping
• Sanitation procedures
• Typing
• Ability to follow instructions
• Managing hospitality teams
• Custodial experience
• Medical office experience
• Veterinary assistant experience
• Microsoft Office
• CRM system proficiency
• Direct patient care
• Google Workspace
• Organizational Skills
• Outdoor work
• Cashiering
• Computer literacy
• Staff development
• Customer retention
• Insurance verification
• Loss Prevention
• Profit & loss
• Writing skills
• Restaurant experience (5 years)
• Retail Management
• Calendar management
• Veterinary terminology
• Animal restraint
• OSHA
• Appointment scheduling
• Dog handling
• Mobile devices
• Food industry
• Animal husbandry
• Guest services (10+ years)
• Food service (10+ years)
• Active listening and feedback
• Merchandising display arrangement
• Patient monitoring
• Host/hostess experience
• Furniture sales
• Conducting sales calls
• Clinic experience
• Food preparation
• Landscaping
• Catering
• Furniture assembly
• Medication administration
• Weight handling in the workplace
• Problem-solving
• Computer skills (10+ years)
• Processing cash transactions
• Account management
• Dental receptionist
• Residential cleaning
• Maintenance
• Communication Skills (10+ years)
• Communication with pet owners
• Analysis skills
• Supervising experience (5 years)
• Productivity software
• Basic math
• Technical Proficiency
• Computer operation
• Merchandising
• Upselling
• Veterinary technician experience
• Time management
• Client services
• Vaccination administration
• Pet sitting
• Floor care
• X-ray
• Phone communication
• B2B sales
• Filing
• Phone etiquette
• Project planning
• Animal physiology
• Retail Sales
• Dishwashing
• Veterinary surgical instrument preparation
• Multi-line phone systems
• Bartending
• Driving
• Care plans
• Janitorial experience
• Maintaining an organized workspace
• Manager experience
• Collecting samples for laboratory testing
• Objection handling (sales technique)
• Managing teams in a customer support role
• Data entry
• Food safety
• Bussing
• Food safety management
• English (10+ years)
• Sales management systems proficiency
• Managing patient records
• Leadership
• Customer home experience
• Medical scheduling
• Heavy lifting
• Casual dining experience
• Food service management
• Front desk
• Team development
• Animal welfare
• Interpersonal skills
• Assistant Manager Experience
• Pricing (6 years)
• Managing clients in a customer support role
• Store Management Experience
• Mobile applications
• IV insertion
• Cash Handling
• POS
• Serving
• Professional email communication
• Climbing
• Word processing
• Landscape maintenance
• Public speaking (10+ years)
• Blood sampling
• Sales strategy
• Kitchen experience
• Sales
• Animal handling
• Bookkeeping
• Inventory control
• Teamwork
• Clerical experience
• Aseptic technique
• Hospitality management
• Hospitality (10+ years)
• Mowing
• Microsoft Word
• Manual handling
• Attention to detail
• Lawn care
• Office experience
• Medical receptionist
• POS systems
Languages
• English
Certifications and Licenses
Driver's License
Additional Information
References
Robert Litchfield
Michael Martin
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