IT Project Manager & Senior Desktop Support Leader

Jay Sanford

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INFORMATION TECHNOLOGY

Professional Summary

Experienced IT Project Manager and Senior Desktop Support Specialist with a strong track record of leading complex technical initiatives and delivering high-impact solutions.

IT technical team leader / member with experience in all facets of IT.

Known for calm problem-solving, clear communication, and deep user empathy.

Seeking opportunities to contribute seasoned expertise and fresh energy to a collaborative team. Core Competencies

Active Directory

Windows/Mac OS, Active Directory, Office 365

Senior Desktop Support & End-User Training

Troubleshooting, Documentation, and Process Improvement

IT Project Management (Agile & Waterfall)

Vendor Coordination & Stakeholder Communication

CAREER HIGHLIGHTS

Jay Sanford, LLC • I.T. Consulting • United States • President

• More than 20 years of broad I.T. experience

PLEASE review the rest of my resume for experience/project/client examples. Note: All the projects listed below were subcontracts with my own company, Jay Sanford, LLC.

Most Recent Large Project Engagements

MEGGITT • Simi Valley, CA • Senior Build and Migration Engineer

• Imaged 1000 PCs for a Migration & Refresh Project (high security, government defense & aerospace environment). Migrated end user's data, applications, and settings. Los Angeles County • Los Angeles, CA • Voting Project Senior Field Engineer

• Installation, troubleshooting, and validation of e-Poll voting pads & wireless routers. Malibu Ceramic Works • Topanga, CA • IT Manager (Part time as needed)

• Responsible for all IT equipment and all aspects of IT services for the enterprise.

• Network architecture and design, hardware and software procurement, installation, maintenance, server management, security updates/patches, disaster recovery/backups. Maximus - Verizon P.S. • Denver, CO • Active Directory Migration Consultant

• Design and execution of an AD consolidation of 70+ domains into a single AD Forest and 3 domains.

• Install and configure Quest tools (ARS, InTrust, GPOAdmin, ChangeAuditor, & Migration Manager in the new AD forest. Environment-specific documentation of installation and usage of these tools. Rolls Royce • Indianapolis, IN • Active Directory & Exchange Migration Specialist

• A global project migrating 45k user accounts and mailboxes from legacy networks to a new Global AD for North America, U.K., Germany, and Brazil Rolls-Royce sites. Simultaneous with user H/W & OS refresh. Utilized QAR (Quest Active Roles) for admin of users. Problem resolution for senior site support teams. Watson Pharmaceutical (Activis) • Corona, CA • Active Directory Migration Technical Specialist

• AD migration integrating 2 global networks into a new, single Active Directory forest and infrastructure.

• Collaborated on 'green field' AD design, readiness, and GPO validation. Object discovery, development of migration plans, and documentation of all processes and communications. 4,500 users, PCs, and mailboxes. Catholic Health Partners • Blue Ash, OH • Active Directory Migration Specialist

• AD migration (with QMM Quest Migration Manager) integrating several hospitals' cross-forest domains into a new, single, Active Directory forest.

• 100+ healthcare orgs. 30,000 users & PCs, & over 3,000 servers web, clusters, applications, file & print, etc. Jay Sanford

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Office of the Comptroller of the Currency (U.S. Treasury) • Landover, MD • Migration Manager

• AD migration project (with QMM), integrating two federal government agencies.

• Single-handedly migrated 650 users & email accounts, and 800 PCs I.T.T. • Hanover, MD • Active Directory Migration Specialist

• Global AD migration (using QMM) for ITT Corporate divestiture, dividing its single global AD into three new, separate, and independent AD forests and infrastructures.

• 48 Countries, 295 Sites, 17,500 Users, PCs, and mailboxes, plus 2,500 servers (web, clusters, apps, file & print. Chartis Insurance (AIG) Latin America Division • Miami, FL, • Active Directory Migration Consultant

• Migrated legacy domains in Central & South America, 3000 users & PCs, and 400 servers to 1 global forest. Élan Pharmaceuticals • South San Francisco, CA • Advanced Laboratory System Recovery Specialist

• Developed & Implemented individual Disaster Recovery Plans for 200 R&D laboratory PCs.

• Tested restoration to dissimilar H/W ensuring immediate recovery in the event of system failure. Re- validated each to ensure compliance. Assisted Refresh, migrated PCs to new corporate image w/ encryption. Allergan • Irvine, CA • Advanced Laboratory Specialist

• Support all R&D laboratory computer equipment. Update H/W & S/W to meet corporate standards.

• Author, edit, and review SOPs, IQ, and OQ docs on Documentum/CORAL systems. Decom old servers. Honeywell • Phoenix, AZ • Active Directory Migration Project Manager

• Responsible for the Migration of all user's accounts, mailboxes (Notes to Exchange 2003), and Servers of the Defense & Aerospace divisions to a new AD Forest. Consolidation / retirement of collapsed domains.

• Worked with businesses, server and application owners, for testing (services, and application functionality). American Express • Phoenix, AZ • Active Directory Refresh Project Manager

• This project involved re-architecture and restructuring of the entire Forest, migration of 80,000 user's and PCs, File & Print server consolidation, and Novell Decom. Savings of $7M by consolidating servers by 50%. Wells Fargo • Chandler, AZ • Active Directory Project Manager/Technical Lead

• Ensure 100% compliance with the Marimba Asset Management tool, and Personal Firewall S/W on over 180,000 workstations, and PointSec on 40,000 laptops. Responsible for implementation, tracking, and reporting to upper management. Liaise with 60+ business units to facilitate no disruption to businesses. Amgen • Thousand Oaks, CA • Systems Analyst Regulatory Systems Compliance Consultant

• Ensure compliance with SOPs and CFR part11 for Non-Standard Information Systems in a GMP environment.

• Developed a project plan for a new FDL (Formulation Development Lab). Worked to validate documentation McKesson Corp • National • Sr. National Technical Project Lead

• Develop & maintain project plan, document procedures & processes.

• Hire, train, and supervise additional technical resources as required. Single point of contact for all escalated calls and incidents, ensuring 100% user satisfaction. Refreshed more than 12,000 PCs. City Of San Mateo • San Mateo, CA • IT Migration Project Lead

• Migrated desktops and laptops to implement government mandated imaging software and security. GN ReSound • Redwood City, CA • Sr. Network LAN Administrator/Sr. IT Support Specialist

• Domain Admin for a global high-tech corporation in a multi-domain environment. Custom Computer Services • Fresno, CA • Network Administrator/Enterprise Support Engineer

• Enterprise-wide network administrator/support engineer for over 2000 user's at the County of Fresno, HSS

(Human Services System). Led installation of 900 new Workstations, and O/S upgrade of 1200 PCs. CERTIFICATIONS

MCP - Microsoft Certified Professional CompTIA A+, & CompTIA Network+ ACE – Acronis Certified Engineer Project Management Coursework Backup Software, Business Operation, Code of Federal Regulations, Computer Technology, Jay Sanford

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Corporate Standards, Cost Reduction, Customer Satisfaction, Data Migration, Disaster Corporate Standards, Cost Reduction, Customer Satisfaction, Data Migration, Disaster Recovery, Documenting Procedures, Ensuring Compliance, Enterprise Software, Good Manufacturing Practices, Healthcare, Information Systems, Information Technology Infrastructure, Installation, Configuration, Inventory Control, Issue Resolution, LANDesk, Software, Legacy System, Microsoft Active Directory Migration Tool, Quest Migration Manager, Microsoft Exchange Server, Network Attached Storage, Network Design, Operating Systems, Print Servers, Process Development and Implementation, Product Development, Production Support, Progress Monitoring, Project Planning, Provide Training, Purchasing Software, Reporting Software, Research and Development, Senior Management, Server Management, Single Point of Contact, SQL Server, Sr. End User Support, Sr. Application Support, Standard Operating Procedures, Symantec Endpoint Protection, User Acceptance Testing, Windows NT, Documenting Procedures, Windows Servers, Reporting, Emerging Technologies, Risk Management, Productivity, System Security, Incident Management, Training, Collaboration, Roadmaps, Business Continuity, Computer Science, Information Technology, Information Systems, ITIL, Agile, Microsoft, Microsoft Windows, Linux, Microsoft Certified Professional, Servers, Microsoft Office, Slack, Windows PowerShell, API, Identity Management, Microsoft Exchange, Cisco, Cloud Computing, Active Directory, Artificial Intelligence, Google Apps, Conflict Resolution, Problem Solving, Computer Networking, Firewall, Release Management, Regulatory Compliance, Finance, Accessibility, Privacy, IT Consulting, Stakeholder Engagement, Testing, Business Operations, Status Reports, Mentorship, Motivation, Microsoft Project, JIRA, Confluence, Application Development, COTS, Partnership, Computer Hardware, Budget Management, Issue Resolution, Organizational Skills, Distribution, Documentation, Project Costing, Microsoft Outlook, Microsoft PowerPoint, Microsoft Excel, Microsoft Visio, Insurance, Waterfall, Analytical Skills, Business Analytics, IT Infrastructure, Facilitation, Customer Experience, Gap Analysis, Change Management, .NET, Project Lifecycle Management, Relationship Management, Continuous Improvement, Supervision, Turnover, Project Budget, Inventory, Billing, Project Delivery, Resource Allocation, Project Implementation, Implementation, Help Desk, Project Documentation, Leadership, Access Control, IT Project Management, SharePoint, Migration, Stakeholder Management, Construction Management, PMP, SANS, Communication, Attention To Detail, Professional Services, PMO, Preventive Maintenance, Performance Management, Customer Service, Forecasting, Budget, Human Resources, Scheduling, Coaching, PMBOK, Electronic Health Record (EHR), Epic, System Integration, Health Care, Workflow, Project Management, ServiceNow, Accountability, Estimating, Project Scoping, Change Control, Project Planning, Performance Metrics, Communication Planning, System Administration, Tier 3, Microsoft Technologies, Service Desk, Customer Support, Online Training

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