Business Analyst - Process Optimization & Data-Driven Decisions

Hassan Khan

Houston, TX 281-***-**** ******.********@*****.*** www.linkedin.com/in/hassankm

PROFESSIONAL SUMMARY

Business Analyst with 5+ years improving systems, processes, and business operations through clear requirements, workflow redesign, and data-driven decision support. Experienced in BRDs/FRDs, user stories, acceptance criteria, RTMs, BPMN, and UAT leadership. Strong record reducing cycle times by 40%, improving accuracy by 35%, and supporting large-scale launches, including a $2B+ payments rollout. Skilled in Salesforce, Power BI, SQL, Jira, and Agile delivery. EDUCATION

UNIVERSITY OF HOUSTON, C. T. BAUER COLLEGE OF BUSINESS, Houston, TX Dec 2025 Master of Science in Business Analytics, GPA: 3.7/4.0 INSTITUTE OF BUSINESS ADMINISTRATION, Karachi, Pakistan May 2022 Bachelor of Business Administration in Analytics and Marketing, EXPERIENCE

MARS MATERIAL, Houston, TX May 2025-Present

Business Analyst Fellow – Operations & Process Transformation

● Led requirements elicitation; captured 70+ business, system, and integration requirements, producing BRDs, FRDs, user stories, and RTMs

● Built as-is/to-be BPMN workflows, removing 14 bottlenecks and reducing rework by 30% and approval cycles by 25%

● Directed UAT planning, test cases, and defect triage, improving pre-launch issue detection by 40%

● Created KPI dashboards supporting project governance; improved decision accuracy by 35%

● Contributed business and analytical section to a Congressional white paper, securing $1.5M federal funding with DoN UNIVERSITY OF HOUSTON, C. T. BAUER COLLEGE OF BUSINESS, Houston, TX Aug 2024-May 2025 Business Analyst

● Re-designed admissions workflows using BPMN, SIPOC, and DFDs; reduced processing time by 40%

● Authored user stories, acceptance criteria, functional specs, and maintained 100% requirement traceability across 12 Agile sprints

● Built funnel dashboards improving leadership decision-making by 25%

● Managed CRs, backlog refinement, and sprint planning; awarded Best Student Work SIMPAISA, Dubai, UAE Feb 2021-Nov 2023

Business & Strategy Analyst

● Served as Project Lead, defining full business and system requirements for multi-region payments; authored BRDs, use cases, RTMs, and process maps

● Led UAT for mission-critical remittance flows; delivered $2B+ UAE–Bangladesh corridor 6 weeks early with zero compliance defects

● Re-engineered reconciliation and settlement workflows, reducing errors by 22% and improving accuracy by 33%

● Standardized reporting requirements for 25 dashboards, cutting reporting cycle time by 35% SADAPAY, Karachi, Pakistan Oct 2019-Jan 2021

Business Analyst

● Established the Business Insights function; improved data quality by 40% and cut reporting errors by 25%

● Applied DMAIC + RCA to redesign processes, reducing variance by 67% and improving SLA compliance by 20%

● Defined KPIs, business rules, and monitoring frameworks, increasing CLV by 21% and reducing post-launch defects by 18% ACADEMIC PROJECTS

NovaCore Enterprise Technologies — Enterprise System Redesign & Requirements Documentation Spring 2025

● Led a system redesign effort, delivering BRD/FRD, BPMN workflows, user stories, and RTM to streamline processes and reduce cycle time by 38%

CloudBridge Technologies — CRM Workflow Optimization & Automation Requirements Fall 2025

● Optimized CRM workflows by defining automation requirements, creating user stories and acceptance criteria, and building an RTM-backed backlog that improved operational efficiency by 30% CORE SKILLS

Technical Stack: Python, SQL (Advanced), R, Power BI, Tableau, Excel (PivotTables/VBA), Snowflake, BigQuery, Databricks, ADF Analytics & Modeling: Predictive Modeling, Time-Series, Clustering, Feature Engineering, Statistical Analysis Data Engineering & BI: ETL/ELT, Data Warehousing, API Integration, Cloud Pipelines, Dashboard Automation, KPI Frameworks Business & Communication: Data Storytelling, Executive Reporting, Stakeholder Management, Process Optimization Certifications: Salesforce Business Analyst, Google Cloud Digital Leader, Power BI Data Analyst (DA-100), Salesforce AI associate

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