Remote Customer Service & Marketing Leader

Nou Lee

Minneapolis, MN *********@*****.*** 651-***-****

PROFESSIONAL SUMMARY

Transformational leader with 5+ years of experience in sales, marketing, property management, strategic planning, and decision-making, dedicated to achieving exceptional results.

PROFESSIONAL EXPERIENCE

Freelance Marketing September 2024 - Present

Created and distributed valuable content to attract and retain an audience

Developed and executed digital marketing campaigns

Managed and optimized digital advertising across online marketplaces

Focused on improving website’s visibility in search engine results

Sales and Marketing Director – Assisted Living June 2023 – August 2024

Augustana Apartments of Minneapolis (Minneapolis, MN)

Led tours and guide families through the decision-making and admission process

Executed marketing and sales plans, organized outreach events, engaged in local networking to increase occupancy and awareness

Managed leads and tracked progress using CRM system

Knowledgeable the process and requirements for Minnesota’s Medical Assistance and Medicaid Waiver Programs (EW/CADI/GRH)

Shift Manager, Randstad, Contracted to Target Distribution Center July 2020 – May 2023

Target Distribution Center (Woodbury, MN)

Supervised between 10 - 50 talents on-site, monitored talent performance and leading training initiatives to improve productivity

Oversaw administrative responsibilities for the shift such as daily attendance report, time clock, scheduling, email, check-in, time off request and daily roster

Supervisor, Doherty, Contracted to UPS Mail Innovation Nov 2016 – Jan 2017

UPS Mail Innovation (Mendota Heights, MN)

Supervised between 40 – 100 employees at the UPS Distribution warehouse

Oversaw UPS compliance, freight, returns, shipping, receiving, transfers and air cargo for Transportation Security Administration and daily logistic operations

Trained new employees, monitoring performance, keep track of daily timesheet and production activity

OTHER PROFESSIONAL EXPERIENCE

Branch Operations Technician, Volt, Contracted to Securian Financial Services July 16 – Oct 16

Securian Financial Services, Inc. (St. Paul, MN)

Assisted Compliance and Analyst team with investment accounts, compiling distribution share class monitoring reports for advisors monthly such as preferred and non-preferred list; emailed share class monitor reports to advisors monthly

Human Resources Assistant, Doherty, Contracted to YWCA St. Paul Oct 2015 – June 2016

YWCA St. Paul (St. Paul, MN)

Responsible for the full cycle of recruiting, hiring, on-boarding, new hires orientation and benefits enrollment

Site Manager –Senior Housing, Stanley Management (St Louis Park, MN) June 2014 – Mar 2015

Oversaw daily site operations including leasing, marketing, administration, maintenance staff and vendors, record keeping/recording and resident relations

Compiled Affirmative Marketing Reports, monthly reports, quarterly reports, and annual reports

Compliance Specialist, Stanley Management (St. Louis Park, MN) June 2012 – May 2014

Performed year end compliance reports for HUD and Minnesota Housing of Finance Agency

Ensured building codes and polices, life safety, security complied with Fire Department, Health Department, and governmental agency directives (MHFA, ADA, DOT, EPA, OSHA)

Community Manager II, AIMCO Corporations (Oakbrook Terrace, IL) Jan 2010 – May 2012

Responsible for leasing, marketing, recruiting, training, and supervising employees consisting of office staff and maintenance team

Managed the procurement system, including bids, contracts, vendors and suppliers, purchasing supplies, tracking orders, issuing returns and entering invoices for payment

RELATED TRAINING AND CERTIFICATIONS

EPA & OSHA Training Employees Conflict and Resolution Supervisory and Management Handling Difficult Customers FMLA, ADA FSLA

Certified Occupancy Specialist (COS) from www.nchm.org

Certified Tax Credit Specialist (TCS) from www.nchm.org

Certified Housing Quality Standards Inspection (HQS) from Nan McKay Associate

Certified in Section 8, Section 42, HOME, CDBG, HOPWA, Housing Opportunities for HIV/AIDS

EDUCATION

Accounting Certified Program, Brookstone College of Business, Charlotte NC

Graduated from Globe University for Business Management / Human Resources 2008

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