Senior Helpdesk & Systems Administrator Specialist
Resume:
Anthony Lloyd Wynn
***** * ********* **. ***** Park, IL 60083
Summary
Over 15+ years of Helpdesk/Desktop Support and Systems Admin - experience involving operating systems installation & Upgrades Microsoft Networking Essentials, network operations, configuration, diagnostics, troubleshooting and repair, Windows Server And Cisco Switch and Router Support
Excel in solving hardware, software and network problems
Provided excellent customer service skills
ITIL –Information Technology Information Library Knowledge and Application (IT Service Management)
Experience with Hyland Software –On base – Relational Database Software Applications Training
Experience with Microsoft Windows Server Course, Microsoft Windows 7 Training, Lotus Notes and Microsoft SharePoint, Software Center, Hyper V, Patch Management Tools
Managing PC Assets,SCCM Admin Console 2012, Active Directory DNS,DHCP
Office 365, Teams, OEM Applications support
IC3 Training, Skill Soft online Training
CompTIA Security+ Certified and AIIM Certification - ECMp Professional Experience
HydraForce Lincolnshire Il
Systems Administrator
6/22 to 8/25
Desktop Support Level II -Incident and Request Management from Service Now
Install Custom Software Developed In House as well as OTS
Manage PC Assets Through ServiceNow and Active Directory,DNS,DHCP and Proxy settings
Windows Printer Server Support
Technical Deployment, Imaging, Asset and A/V Support
Installed software updates as required; including installation, configuration, troubleshooting, and customer assistance
Diagnosed and resolved problems in response to customer reported incidents; Researching, evaluating, and providing feedback on problematic trends and patterns
8x8 Phone System Support
Plant /Factory Floor PC support
Unity, Fourth Shift Support
TalentFish/Support Analyst (Hydraforce)
Support Analyst 3/22 -6/22
Desktop Support Level II -Incident and Request Management from Service Now
Install Custom Software Developed In House as well as OTS
Manage PC Assets Through ServiceNow and Active Directory,DNS,DHCP and Proxy settings
Windows Printer Server Support Zebra Printer Support
Plant /Factory Floor PC support
Technical Deployment, Imaging, Asset and A/V Support
8x8 Phone System Support
Unity, Fourth Shift Support
Tata Consultancy Service/ Nielsen, Schaumburg, IL
Desktop Support Analyst
Jul 2016 to 6/22
Desktop Support Level II -Incident and Request Management from Service Now
Install Custom Software Developed In House as well as OTS
Manage PC Assets Through SCCM and Active Directory,DNS,DHCP and Proxy settings
Windows Server And Cisco Switch and Router Support
Technical Deployment, Imaging, Asset and A/V Support
Installed software updates as required; including installation, configuration, troubleshooting, and customer assistance
Diagnosed and resolved problems in response to customer reported incidents; Researching, evaluating, and providing feedback on problematic trends and patterns Medline /Medix, Northfield, IL
Systems Admin Data Center
May 2016 to Jul 2016
Manage PC Assets Through SCCM and Active Directory, DNS
Responsible for handling Level II Calls and incidents from Service Now
Active Directory Server and Patch Management Administration
Windows Server And Cisco Switch and Router Support
DNS, Print Server,LDAP, DHCP and Proxy settings
Solar Winds,CMDB,Hyper V, Server management Tools WEC Energy Group /Pomeroy, Waukegan and Mundelein, IL Systems Admin
May 2014 – May 2016
Manage PC Assets Through SCCM and Active Directory,DNS,DHCP and Proxy settings
Troubleshoot & resolve mobile hardware failures and basic software issues for Mobile Devices
(Panasonic Toughbook’s). ( Mobile Pen Application, RTARM,Chameleon Programming, NetMotion)
Troubleshoot & resolve Windows Server And Cisco Switch and Routers
Troubleshoot and resolve communication and connectivity issues related to cellular modems, GPS units, communication software and antennas. Perform basic troubleshooting of power related issues (i.e. Replace fuses, power sources, etc.)
Troubleshoot and replace vehicle mounted docking stations as needed. Provide operating system support for Windows XP and Windows 7 devices
Deploy new mobile devices, desktop and laptop hardware with Windows 7. Load Windows 7 image onto new and existing desktop and mobile devices and deliver to end user
Provide assistance with logging to device and any application issues that arise
Deploy software that is not packaged for automated deployment. Assist with software upgrades during core business hours and after hours as needed
Manage retirement of mobile and desktop hardware, including the cleansing of any corporate data. Work under pressure to resolve urgent client problems & requests
Assist in the completion of ITS projects & tasks with business partners & IT support groups
On-site support includes but is not limited to Chicago shops, corporate office in downtown Chicago. Report to Leader of Desktop Support & End User Devices Insight Global /Catamaran RX- Schaumburg IL
Helpdesk Support Analyst – Network Services / Data Center Jul 2013 – May 2014
Responsible for handling Level I Calls and incidents from Service Now
Active Directory User Account Administration
Remote Desktop Support
VPN /Citrix Troubleshooting
Support AS400,IMS Server,Rumba, Citrix, Networking,Enterprise Application Support
Support Microsoft Office 2010
OnBase Application Portal Support, PBM Application Support
On-site support includes but is not limited to Chicago shops, corporate office in downtown Chicago. Report to Leader of Desktop Support & End User Devices Insight Global /Walgreens-Lincolnshire, ILI
Level III Support Analyst RCC / Data Center
Jul 2012 – May 2013
Writing technical documents used in Infrastructure Deployment
Monitor Store Technical Deployment
Responsible for handling Level III Calls and incidents from incident Management(Remedy)
Diagnosing and resolving problems in response to customer reported incidents; Researching, evaluating, and
Update Documentation as necessary as new processes and solutions are determined
Troubleshoot & resolve Windows Server And Cisco Switch and Router Configurations on sites Planned for Deployment
Develop processes for instructional and training purposes
Support AS400,IMS Server,POS Systems, Citrix, Checkpoint, Networking,VOIP /Analog Phone Systems incident Handling
Worked with LANDesk, Dameware, checkpoint VPN, Altiris, remedy
Work with Microsoft Office XP, MS Office 2010/2007 /2003, Microsoft Outlook, Lotus Notes and Microsoft SharePoint
GRSI /Great Lakes Naval Health Clinic, Great Lakes, IL Help Desk /Local DENCAS Systems Administrator Support / Data Center Oct 2009 – Jul 2012
Performed system management duties on the DENCAS System at Branch Clinics throughout Naval Station Great Lakes
Performed Routine system maintenance such as backups and recovery, work with servers install DENCAS and other software as Appropriate
Performed Helpdesk level 2 duties in a Windows 2000/XP client and MS Windows 2000/2003 Server and MS SQL Server environment
Performed system support on desktops and laptops such as installing programs, software, back-ups and recovery, software and OS updates and upgrades
Worked with LANDesk, Dameware, checkpoint VPN, Altiris, remedy
Performed network installs with devices such as network or standalone printers and scanners, System management duties on the Dental Common Access System (DENCAS) and Dental Digital Imaging (DDI) System
Installed software updates as required; including installation, configuration, troubleshooting, customer assistance, and /or training
Diagnosed and resolved problems in response to customer reported incidents; Researching, evaluating, and providing feedback on problematic trends and patterns
Developed and maintained problem tracking and Lotus Notes, resolution databases; Installing, troubleshooting, and maintaining microcomputer hardware and software TEKSystems / Motorola, Schaumburg, IL
Desktop Support Tech
Mar 2009 – Oct 2009
Setup and configured Laptops and Desktop Computers for staff
Setup and Configured Special Deployment Servers with Linux O/S
Configured Networking / VMware ESX Server And Cisco Switch and Routers Pomeroy IT Solutions / Square D, Oakbrook, IL
System Deployment (Short Term) Contract
Feb 2009
Setup and Configured New Computers (Roll Out) Desktops and Laptops
Running Scripts for Custom Settings
Installed software updates as required; including installation, configuration, troubleshooting, customer assistance, and /or training
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