Customer Service & Front Desk Specialist
Resume:
Susan Osorno
Orlando, FL *****
*************@*****.***
Work Experience
Front Desk Associate
LA Fitness-Miami, FL
April 2024 to July 2025
• Greeted and checked in guests, ensuring a positive first impression and providing excellent customer service
• Maintained accurate records of room availability and guest accounts using computerized systems
• Handled cash transactions accurately while following established procedures for billing and payment processing
• Resolved guest complaints promptly and effectively to ensure satisfaction and repeat business
• Trained new front desk associates on standard operating procedures to ensure consistency in service delivery
• Developed strong relationships with frequent guests resulting in increased loyalty program enrollment
• Collaborated with maintenance team to address any issues reported by guests promptly Kids Club Associate
LA Fitness-Miami, FL
April 2024 to July 2025
• Provided reliable and attentive care for children ranging in age from infants to pre-teens
• Maintained a safe and nurturing environment, ensuring the well-being of children at all times
• Established positive relationships with parents through effective communication and regular updates on their child's activities
• Implemented behavior management techniques to promote positive behavior and conflict resolution skills among children
• Administered medication or first aid as necessary, following proper protocols for safety and health precautions
• Maintained confidentiality regarding personal information about the family or child under my care Hostess
Blue Martini Lounge-United States
October 2022 to February 2023
• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
• Effectively communicated with servers and kitchen staff to coordinate seating arrangements and maintain smooth flow of service
• Managed the seating chart efficiently to ensure optimal use of available tables
• Provided accurate wait time estimates to guests, managing expectations in a professional manner
• Maintained cleanliness and organization at the hostess station, ensuring a visually appealing entrance for guests
• Assisted in resolving guest complaints or concerns promptly and professionally
• Implemented reservation system to enhance efficiency in managing reservations during peak hours
• Utilized excellent communication skills to effectively handle high-pressure situations during busy periods
• Ensured compliance with health code regulations by monitoring dining areas for cleanliness
• Maintained knowledge of daily specials, promotions, and menu changes to provide accurate information to guests as needed
Cashier/Sales Associate/Customer Service
The Home Depot-Cutler Bay, FL
February 2021 to September 2021
N/A
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
• Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Performed opening/closing duties including counting money in the register before/after shifts
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
• Assisted in implementing new cash handling procedures to improve accuracy and reduce errors Hostess
Blue Martini Kendall
Education
High school diploma
John A. Ferguson Senior High School-Miami, FL
August 2019 to June 2022
Skills
• Teaching
• Babysitting (3 years)
• Spanish
• Preschool experience
• Cashiering
• Cleaning Experience
• Host/hostess experience
• Communications
• Bilingual
• Fast Learning
• Lesson planning
• Cash management
• Experience with children (4 years)
• People Person
• Host/hostess experience (1 year)
• Host/Hostess
• Organizational skills
• Front Desk
• Cash handling
Languages
• English - Expert
• Spanish - Expert
Certifications and Licenses
Food Handler Certification
Contact this candidate