Clinical Pharmacist

Joseph Diala

Vienna, VA • 848-***-**** • *******@*****.***

Staff Pharmacist – Outpatient / Community Pharmacy Patient-focused Pharmacist with over a decade of experience providing comprehensive medication counseling, chronic disease support, and safe, accurate dispensing in outpatient and community pharmacy settings. Skilled in immunizations, MTM, adherence improvement, resolving therapy problems, and coordinating care with physicians and health teams. Brings strong clinical judgment, excellent communication skills, and a calm, organized presence in fast-paced environments. WORK EXPERIENCE

Genoa Healthcare (via Medical Recruitment Strategies) 05/2025 - Present Staff Pharmacist (Contractor) • Contractor Fairfax, VA

• Verifies, dispenses, and documents medications in compliance with DEA, state, and federal regulations within a high-volume behavioral health setting.

• Uses integrated EHR–pharmacy platforms to process prescriptions, manage refill queues, and communicate with prescribers.

• Ensures accuracy for long-acting injectables, controlled substances, and complex psychiatric regimens.

• Collaborates with remote and onsite technicians to maintain efficient workflows and reduce turnaround times.

AspenRx 04/2021 - Present

MTM Pharmacist • Contractor Tampa, FL

• Performs comprehensive medication reviews (CMRs) and targeted medication reviews (TMRs) for health plan members nationwide.

• Identifies therapy duplications, drug–drug interactions, adherence barriers, and high-risk medication issues.

• Communicates with prescribers via secure messaging and calls to coordinate medication changes and resolve drug-related problems.

• Documents interventions accurately and efficiently within MTM platforms to meet CMS, payer, and quality requirements.

AdhereHealth 01/2019 - 08/2023

Remote MTM Pharmacist • Part-time Franklin, TN

• Delivered telephonic MTM services focusing on adherence, safety, affordability, and therapy optimization for Medicare and commercial members.

• Performed TMR outreach, including pain-level assessments, adherence checks, and risk-based monitoring.

• Resolved medication issues in coordination with prescribers and health plan case managers.

• Maintained high call-quality scores, compliance documentation, and safety-first intervention accuracy.

• Conducted targeted outreach to assess patient pain levels using standardized pain-scale questioning, documenting severity, functional impact, and changes over time for high-risk populations.

• Escalated concerning pain scores to prescribers and care managers, supporting timely therapy adjustments, improved adherence, and early identification of potential medication safety issues.

• Reviewed medication profiles for BEERS Criteria medications and identified inappropriate therapies, recommending safer alternatives for older adults to reduce fall risk, cognitive impairment, and adverse drug events.

Mirixa Corporation 01/2012 - 01/2018

MTM Pharmacist / Trainer •

Full-time

Reston

VA

• Provided MTM services to Medicare Part D and commercial plan members across in-person and telephonic channels.

• Trained 20+ pharmacists in performing compliant CMRs/TMRs and documenting clinical interventions.

• Identified and resolved drug therapy problems including safety risks, non-preferred formulary use, and duplication of therapy.

• Contributed to improved Part D STAR metrics for client plans through clinical intervention quality.

• Documented interventions and outcomes in the MirixaPro system, contributing to improved quality metrics and STAR ratings for contracted health plans. EDUCATION

Doctor of Pharmacy

Howard University School of Pharmacy Washington DC Bachelor of Science in Neurobiology and Physiology University of Maryland - College Park College Park, MD CERTIFICATIONS

Licensed Pharmacist — Maryland 09/2011 - 05/2027

Maryland Board of Pharmacy

Licensed Pharmacist — Virginia 02/2012 - 12/2026

Virginia Board of Pharmacy

APhA Pharmacy-Based Immunization Certified

Basic Life Support Certified-National CPR Foundation VOLUNTEERING & LEADERSHIP

Mirixa

• Maintained >99% accuracy in remote MTM documentation and safety identification over 10+ years.

• Audited CMRs for 5 years.

• Trained 20+ pharmacists in clinical review workflows, resulting in improved quality scores for CMRs/TMRs.

• Resolved hundreds of medication discrepancies and safety issues across distributed care teams.

• Recognized consistently for communication clarity, verification speed, and remote reliability. SKILLS

Collaborative Practice Communication, Controlled Substance Protocols, Dispensing System Navigation, Documentation Accuracy, Drug Databases (Micromedex, DUR, EHR/E-script Systems, Excel, HIPAA & Regulatory Compliance, Medication Verification, Medispan), MirixaPro, MTM Platforms (OutcomesMTM, Population Health Tools, Remote Dispensing, Telepharmacy Workflow Management

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