Remote Customer Service Specialist with 10+ Years Experience
Resume:
IA
LeMars,IA*****
**************@*****.***
Experience: Ten years of customer service experience helping customers via email and telephone, including five years of remote customer service experience working from home. Skilled user of office computer programs such as Microsoft Word,Excel and various other computer applications. Office experience, including filing and data entry. Proven problem solver, helping customers with their issues to resolve their problems. Possess aproven track record for selling products to customers and have collections experience with excellent closing skills. Dependable, hard worker who is willing to work extra hours as needed. Safelite Work From Home
Lemars
Answering customer inquiries about their autoglass. Scheduling repair and replacement appointments for in-shop or mobile service unde rinsurance or cash for commercial, personal or government vehicles. BestBuy WorkFrom Home
Lemars, IA
Answering inbound Customer Service inquiries. Processing orders and educating customers about their orders including status updates. Researching, scheduling, rescheduling and modifying orders including deliveries, installations and repairs. Resolving customer issues making sure everything is taken care of on the call. Providing notes on every call making sure everything is documented. Citibank-Customer Service Rep-1998 to 1999
Veritas CardSystems-Collections Rep-1999 to2001
Wells Fargo Bank-Phone Banker-2001 to2003
Ferrellgas-Help Desk Rep-2003 to2005
Remote Tier 2 Representative
Remote Customer Service Representative
ProfessionalSummary
Relevant Jobs:
DAVID ALBAUGH
2022 to 2023
2021 to 2022
Work Experience:
Cleaned rooms according to schedule, making sure they are sanitary and disinfected. Stocked the rooms with supplies and making sure everything is neat and orderly. Delivered linens to the appropriate floor and stocked them in the cabinets. Also, cleaned other areas as designated. Helped customers with their purchases and answer any questions they have. Unloaded trucks, rearranged furniture, stocked housewares and clothing. Delivered furniture for customers and also picked up donations. Processed and priced donations and put them on the sales floor. Managed the other employees making sure they have things to do when they are not helping customers. Also, arranged things in the store and made sure it was neat and orderly.
Placed food orders for customers and delivering the food to their tables. Also cleaning and stocking the lobby area making sure that it is neat and organized. Hardee's-Sioux Center, IA-Placed food orders for customers and delivering the food to their tables. Also cleaning and stocking the lobby area making sure that it is neat and organized.
, IA
MCI WorkFrom Home
Lemars, IA
Answering claimant inquiries about their unemployment insurance claims. Educating them about unemployment policies and procedures. Filing claims making sure everything is complete and accurate. Also educating them about issues on their claims.
Good Samaritan Society
Lemars, IA
2018 to 2019
Zestos
Lemars
Hardee's
Lemars, IA
2011 to 2016
1985 to1988
Lincoln High School
Des Moines,IA
Remote Customer Service Rep
Housekeeping/Laundry
Manager
Cashier
High school diploma
Education
2020 to 2021
2017 to 2017
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