Customer Service Specialist with 10+ Years of Experience

Carmella Trammell

Valley, AL *****

Customer Service Expert

*****************@*****.*** 334-***-****

PROFESSIONAL SUMMARY

Dedicated and customer-focused professional with 10+ years of experience delivering exceptional service in customer service, retail, and banking; Skilled in handling inquiries, resolving issues, and providing product/service recommendations to enhance customer satisfaction; Adept at managing high-volume interactions while maintaining a friendly and professional demeanor; Strong communicator with expertise in CRM software, EMR/EHR Software, conflict resolution, and sales; Committed to creating positive customer experiences and fostering brand loyalty. KEY COMPETENCIES

Customer Care Expert

Technical Support

Product Knowledge

Operation of Heavy

Machinery

Multitasking in Hectic

Environment

Showing Empathy

Software Troubleshooting

Data Entry

Office Management

Great Attention to Detail

Excellent Communication

Active Listener

Team Leadership

Marketing/Advertisement

Microsoft Office Suite

Quality Control

Strategic Planning

Insurance Verification

Direct Sales

Inbound/outbound calls

Inventory Management

Medical Records

PROFESSIONAL EXPERIENCE

Hyundai Dymos

West Point, GA

Machine Operator May 2022-July 2025

● Set up machines (calibration, cleaning etc.) to start a production cycle.

● Control and adjust machine settings (e.g. speed).

● Feed raw material or parts to semi-automated machines.

● Inspect parts with precision and measuring tools.

● Test operation of machines periodically.

● Fix issues that might occur during the shift.

● Check output to spot any machine-related mistakes or flaws.

● Keep records of approved and defective units or final products.

● Maintain activity logs.

AFNI, Inc.

Remote Position

Customer Service Representative Mar. 2021-May 2022

● Provided exceptional customer service by handling inbound and outbound calls, addressing inquiries, and resolving billing or service issues efficiently.

● Maintained a high level of professionalism and empathy while assisting customers with account updates, payments, and troubleshooting concerns.

● Met or exceeded performance metrics including call quality, customer satisfaction scores, and productivity goals.

● Navigated multiple computer systems to document interactions and provide accurate account information in real time.

● Collaborated with team members and supervisors to ensure consistent service quality and adherence to company policies and procedures.

Liberty Mutual Insurance

Remote Position

Insurance Claims (Adjuster) Aug. 2019-Mar. 2021

● Processed and evaluated insurance claims remotely, ensuring timely and accurate settlements in compliance with company policies and industry regulations.

● Investigated claims by reviewing policy details, gathering documentation, and communicating with policyholders, adjusters, and third-party professionals.

● Utilized digital claims management systems to document case details, track progress, and maintain organized records.

● Provided exceptional customer service by addressing inquiries, explaining policy coverage, and guiding claimants through the claims process.

● Analyzed claims for potential fraud or discrepancies, escalating complex cases for further review when necessary.

American Home Shield

Remote Position

Real Estate Sales Representative Feb. 2017-Aug. 2019

● Developed and maintained relationships with real estate agents, brokers, and industry professionals.

● Provided home warranties to both real estate professionals and homeowners; resolved current client contract issues

● Promoted and sold American Home Shield (AHS) home warranty plans to homebuyers, sellers, and real estate professionals.

● Educated clients on coverage options, pricing, and benefits of AHS home warranties.

● Conducted presentations, training sessions, and networking events to generate leads.

● Negotiated contracts and ensured a seamless enrollment process for clients. EDUCATION/CERTIFICATIONS

West Georgia Technical College-Early Childhood Education (Dec. 2021) Lanett High School, Lanett, AL-Advanced High School Diploma (May 2001 AREAS OF EXPERTISE

● Problem Solving-Posses strong critical thinking skills can help see beyond what’s at face value, make more informed decisions, and anticipate the outcomes of said decisions.

● Customer Relationship Management (CRM)-A proven track record of building strong client relationships and identifying opportunities to enhance the customer experience and improve satisfaction ratings.

● Time Management-Effectively prioritize daily tasks to balance multiple deadlines, ensuring all projects are completed ahead of schedule with consistent quality.

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