Accounts Payable & Customer Service Specialist

Donna Campbell

Cincinnati, OH

Professional Summary

Diligent and detail-oriented accounting and customer service professional with 15 years of experience in managing accounts payable, processing claims, and providing customer support. Proficient in various software systems, including Oracle, PeopleSoft, and Salesforce. Possess strong communication and organizational skills, with a focus on maintaining confidentiality and adhering to HIPAA laws. Work Experience

Account Payable Analyst

Novolex-Covington, KY

January 2024 to Present

• Processed and verified invoices, ensuring accuracy and adherence to company policies

• Managed vendor contracts and negotiated favorable payment terms

• Maintained accurate records of all accounts payable transactions in the accounting system

• Implemented electronic payment methods, reducing processing time by XX%

• Investigated and resolved discrepancies between purchase orders, invoices, and receiving documents

• Maintained confidentiality when handling sensitive financial information

• Served as point of contact for inquiries from vendors regarding payment status Program Specialist II

Eversana Pharmaceutical-Mason, OH

October 2023 to December 2024

I take inbound calls from Patient and Pharmacy helping Patient with their co payment for our medication.

• Process claims for our co pay savings cards

• Maintain HIPPA laws

• Process Adverse Event/Product Complaint Reports

• Explain the eligible criteria

Outbound Provider Concierge Rep II

Humana - Work at Home-Cincinnati, OH

August 2021 to August 2023

• I am an outbound Concierge Rep II with the ability to maintain several application proficiently to assess situations and handle them based on priority, and member's need.

• Make call to Providers to schedule delivery of our member’s office administer medication

• Take verbal for new prescription

• Create profiles for new members

• Transfer prescription to and from other pharmacies Customer Service Rep I

Humana - Work at Home-Cincinnati, OH

August 2020 to December 2021

· Accept incoming calls from members to fill their prescriptions

· Make outbound calls to schedule deliveries

· Access and maintain several systems to complete delivery of medication

· Assist members with their bill payments

· Assist members with finding co pay assistance

· Update drug Allergies and personal information for members Credit Analyst

BARCLAYS

January 2018 to August 2020

· Accept incoming calls

· Assist customers with disputes on their accounts

· Adjust credit limits

· Assist with bill payments

· Provide rewards information to customers

Benefits Coordinator

Macy’s

October 2013 to June 2019

· Accept incoming calls

· Deal with payroll corrections and scheduling

· Unemployment claims processor

· Communicate with management about previous employee termination information

· Gather information to inform Equifax for review of employee status Management Specialist and Payroll Rep

Cincinnati Children’s hospital-Cincinnati, OH

January 2000 to December 2011

· Facilitated use of medical equipment for patient and staff

· Billed departments for use of equipment

· Coordinated unit moves for patients

· Evaluated vendor service and equipment for recommended uses

· Trained fellow staff members on proper use of online ordering system

· Communicated hospital wide regarding different processes and procedures

· Met with vendors regarding delivery expectations

· Payroll processing and auditing

Education

Principles & Practices, Finance, Appraisal, Sales, Law (Real Estate) Hondros College-Cincinnati, OH

May 2022 to May 2023

Skills

• Can perform multiple tasks in a timely manner

• Human resources

• Banking

• Project coordination

• Payroll

• HIPAA

• Average 45 WPM typing

• Financial auditing

• Proficient in Microsoft Office

• SKILLS ● Proficient in Microsoft Office ● Average 45 WPM typing ● Goal Oriented ● Reliable ● Great attention to detail ● Can perform multiple tasks in a timely manner ● Great communication skills ● Maintain several system at one time daily

• Workforce management

• Great attention to detail

• Accounts receivable

• Customer service

• Maintain several system at one time daily

• Oracle (10+ years)

• Typing

• PeopleSoft

• Salesforce

• Goal Oriented

• Great communication skills

• Debits & credits

• Medical terminology

• Reliable

• Epic

Certifications and Licenses

Fundamental Payroll Certification

Professional In Human Resources

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