Customer Service Professional with Hospitality Experience
Resume:
Amanda Steinackle
Sacramento, CA *****
*****************@*****.***
Willing to relocate to: Sacramento, CA
Work Experience
Customer service representative
Amerit Consulting Inc.-Sacramento, CA
January 2025 to Present
Customer Service Representative
ARS Beutler Air Conditioning 8130-Sacramento, CA
June 2024 to Present
Makeing calls to book appointment for HVAC system
Calling customer to confirm set appointments
And also calling customer to cancel or reschedule appointments CSR
Centene-Sacramento, CA
October 2023 to November 2023
Taking inbound calls helping members access their benefits and information Customer Service Representative
Gilmore Heating & Air-Antelope, CA
August 2023 to September 2023
Taking inbound call making outbound calls to set appointments for customers CSR - Customer Service Representative
TTEC-Sacramento, CA
October 2022 to March 2023
Taking inbound calls for consumers helping enroll in to health care insurance Customer Service Representative
TELUS International-Folsom, CA
December 2021 to January 2022
Taking in bound calls from customers also work with customers to resolve problems and answering questions about accounts
Front Counter Cashier
McDonald's-Sacramento, CA
March 2018 to April 2018
I was responsible for taking orders at the front counter and handing them out Dispatcher/personal assistant
International RAM Associates-Sacramento, CA
May 2007 to December 2011
I was responsible for answering in coming and out going calls from gate area and ticket counter also monitoring inbound and outbound flight. I was also responsible for assisting wheel chaired passagers to and from the aircraft
Cashier/Customer Service
Burger King-Sacramento, CA
May 2006 to May 2007
The place of business was inside the Sacramento airport so I was responsible for maintaining the front counter as a cashier and I also help in the back of the business Cashier/Customer Service
Carl's Jr.-Sacramento, CA
August 2005 to October 2005
I was responsible for taking and handing out orders for the front counter and drive thru also I was responsible for keeping the area clean and stocked Education
High school diploma
Visions In Education-Sacramento, CA
August 2001 to May 2004
Skills
• Upselling
• Microsoft Office
• Data entry
• Writing Skills
• Sales
• Time management
• Dispatching
• Caregiving
• Driving (10+ years)
• Text messaging
• Live chat
• Service scheduling
• Medicare (Less than 1 year)
• Dishwashing
• Medical terminology
• Personal Assistant Experience
• Customer service
• Microsoft Word
• Multi-line phone systems
• Microsoft Outlook
• Mobile devices
• Leadership
• Cleaning
• QuickBooks
• Care plans
• Cooking
• Grilling
• Hospitality
• Attention to detail (6 years)
• Microsoft Excel
• Teamwork
• Bilingual
• Cash register
• Hotel experience
• Front desk
• Spanish
• English
• Organizational skills
• Administrative experience
• Windows
• Basic math
• 10 key typing
• Map reading
• Kitchen experience
• Cold calling
• Baking
• Telecommunication
• Phone etiquette
• HVAC
• Personal assistant experience
• Phone communication
• GPS
• Plumbing (Less than 1 year)
• Telephone systems (3 years)
• Negotiation (1 year)
• Computer skills
• Casino
• Pastry experience (2 years)
• SAP HANA
• Oracle
Certifications and Licenses
Food Handler Certification
ServSafe
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