Administrative Assistant with Strong Customer Relations and Detail-

Maria L Hoffman

**** ** **** **, *** Moines, IA 50315 - 515-***-**** (C) - ********@***.***

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

•

Federal/State tax preparation

•

Self-starter

•

Meet deadline

•

Attention to detail

•

Schedule management

•

Microsoft Office skills

•

Meets/exceeds goals

•

Fast learner

Core Accomplishments

Customer Relations:

• Earned highest marks for customer satisfaction

Professional Experience

Mercer

Benefits counselor March 2017 to Present

Answer phones help policyholders with their auto and home policies help with enrolling employees with their voluntary benefits creating Massachusetts proof of insurance

Access2Care

Transportation Coordinator July 2014 to March 2017 Answer phones for Iowa Medicaid Enterprises Assign Transportation Providers for trips work hand in hand with different providers throughout Iowa and Pennsylvania Run Reports and credentialing Do rate adjustments for providers other duties as needed

SERVPRO

Administrative Assistant September 2012 to May 2014

Answer phones for a very busy office. building quotes, work orders, scheduling work and ensuring follow through for industrial restoration projects after fires & floods maintaining calendars and scheduling travel arrangements, reporting on sales, verifying timesheets, compiling and distributing financial information, reviewing monthly expenditures, and monitoring expense reports

H & R Block November 2004 to April 2013

Tax Preparer Des Moines, IA

Managed an office that did 350 returns with 1 tax preparer which earned me the management role of a 450 office and 6 employees to transition to an office that did 1526 returns and had 19 employees

ProStaff Nov 2011 to Sept 2012

Data Entry, Receptionist, Accounts Payable Des Moines, IA

Excel spread sheet for Tone's Spices Receptionist for KDSM Fox

Accounts Payable for Sheridan Hotel

Education

Des Moines Area Community College Des Moines, IA

Accounting Paraprofessional

Lincoln High School Diploma

Des Moines,IA

Contact this candidate