Customer Success & Sales Professional /s
Resume:
Mimi Murmu
Vancouver, BC V*S *B* *********@*****.*** +1-778-***-****
Results-driven professional with a strong background in sales, customer service, and client relations. Adept at fostering meaningful connections, resolving customer concerns, and driving business growth. Seeking a dynamic role in customer success, sales development, or client services, where I can leverage my communication skills, problem-solving abilities, and data-driven insights to enhance customer satisfaction and contribute to a high-performing team.
Willing to relocate: Anywhere
I have full availability.
Personal Details
Date Of Birth: 1997-10-26
Employment Eligibility: Canada
Highest Career Level: Student
Work Experience
Sales Associate
JYSK-Richmond, BC
July 2024 to September 2025
•Performing various administrative duties, such as preparing commission and expense reports, andconducting post-sale followups with the customers
•Working with other employees to develop effective strategies to meet sales targets
•Managing inventory by keeping records of available products
•Processing sales transactions and sales contracts and receiving payments
•Creating awareness and promoting special offers and loyalty programs
•Managing client relationships through all the stages of the sales cycle
•Ensuring that customers are fully satisfied with the services offered
Food processor
Rootables-Richmond, BC
April 2024 to June 2024
•Maintain a clean and sterile environment for food preparation, processing, storage and packaging
•Record production and test data for batches of food and share information with team members
•Set up, operate and clean manual and electric professional food preparation and processing equipment
•Regularly check temperatures of cold and hot holds and mixing chambers or equipment
•Homogenize or pasteurize sensitive products using appropriate devices
Food Assembler
Gate Gourmet Canada Airline services-Vancouver, BC
November 2022 to February 2024
•In charge to assemble the food for the required airlines.
•Handled multiple flights at one time.
•Duty included packaging and labelling products for customers.
•Ensure freshness and ingredients by checking quality, keeping track of inventory and rotating stock
•Check the quality and quantity of the product prior to the packaging
•Inspect finished products for adherence to specifications.
•Maintained sanitation, health and safety standards at workplace.
IELTS Trainer
IGNIFY EDUCOMP IMMIGRATION-Punjab, India
November 2021 to June 2022
•As an IELTS trainer, created customized lesson plans and teaching materials, focusing on the four IELTSmodules i.e. reading, listening, writing and speaking.
•Conducted mock tests, evaluate students' performance, and provide constructive feedback to helpthem improve their English language skills and achieve their desired IELTS scores.
•Skilled in explaining complex grammar and vocabulary concepts, as well as teaching effective test-taking strategies.
•In addition to teaching, assisted students with the registration process for the IELTS exam and guideon selecting test dates and center.
•Stayed updated on changes in the IELTS format and scoring criteria, ensuring that my students arewell-prepared.
Education
Bachelor's in Commerce
B.B.K D.A.V College For Women - Amritsar, Punjab
September 2018 to August 2021
Higher Secondary(12th Pass) in Non Med
Kendriya vidyalaya no. 1 - Amritsar, Punjab March 2014 to March 2015
Secondary(10th Pass) in Engineering
Kendriya Vidyalaya No. 1 - Amritsar, Punjab March 2012 to March 2013
Skills
•Materials Handling
•Time management
•Microsoft word
•Food Preparation
•Mechanical Knowledge
•Microsoft office
•Communication skills
•Warehouse Experience
•Customer service
•Packaging
•Teaching
•Assembly
•Shipping & Receiving
•PowerPoint presentation
•Quality Assurance
•Quality Inspection
•C++ ( basic knowledge)
•Food Processing
•Manufacturing
Languages
•Korean - Intermediate
•English - Fluent
•Hindi - Native
•Punjabi - Intermediate
•Bengali - Native
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