Motivated, Adaptable Customer Service Professional
Resume:
Curriculum Vitae
Sylwia Michta
* ****** ****, *******, **** Midlands, B69 3DN
******.**@****.**
Professional Profile
Motivated and reliable individual with several years of hands-on experience in customer service, housekeeping, and warehouse environments. Known for strong work ethic, attention to detail, and a positive, team-oriented attitude. Comfortable working in fast-paced settings and adapting to various responsibilities. Seeking a stable position where I can continue to grow professionally while contributing to the success of the team. Key Skills
Customer service and communication
Housekeeping and hospitality
Warehouse operations and logistics
Fast learner and highly adaptable
Time management and organisation
Basic food preparation and hygiene
Teamwork and independent work
Punctuality and reliability
Work Experience
2023 – Present
Career Break — Parental Leave
Focused on raising children and managing household responsibilities while continuing personal and professional development.
Key skills and experiences gained during this period: Time management — balancing multiple responsibilities and deadlines in a dynamic environment
Organisation — planning daily schedules, activities, and household tasks effectively Problem-solving — responding to challenges and finding practical solutions quickly Communication and teamwork — coordinating with family members and external services Patience and adaptability — adjusting plans and approaches to changing needs 2021 – 2023
Dreams Bed Factory, Oldbury (full-time contract) — Production Assistant Operating machinery and tools in bed/mattress production Conducting quality checks on finished products
Packaging and preparing goods for dispatch
Collaborating with the team to meet production deadlines 2020 – 2021
DPD, Oldbury — Warehouse Operative / Deckhand
Parcel sorting, scanning, and loading
Maintaining a clean and safe working environment
Working efficiently to meet daily targets
2019 – 2020
Dreams Bed Factory, Oldbury / Smethwick (through agency) — Production Assistant Assisting in bed and mattress production
Monitoring product quality
Supporting logistics and packaging processes
2018 – 2019
Polo Smak, West Bromwich — Customer Service Assistant Assisting customers and handling payments
Stocking shelves and maintaining product displays
Ensuring cleanliness and order in the store
2017 – 2018
Alisha Supermarket, Tipton — Retail Assistant
Providing professional customer service
Handling stock replenishment and cash register duties 2015 – 2016
Britannia Hotel, Bournemouth — Housekeeper
Cleaning guest rooms to high standards
Replenishing supplies and reporting maintenance needs 2015
K10 Japanese Restaurant, Liverpool Street, London — Kitchen Assistant / Porter Supporting chefs with basic food prep
Cleaning kitchen equipment and work areas
2014 – 2015
Le Meridien Hotel, Leicester Square, London — Housekeeper Room preparation and cleaning
Ensuring guest satisfaction through attention to detail Education
2010 – 2012
Vocational School – Zespół Szkół Zawodowych “Awans”, Kielce, Poland Qualification: Professional Gardener
2007 – 2010
High School No. 7 named after Stanisław Moniuszko, Kielce, Poland 2001 – 2007
Primary School No. 33 named after Ignacy Jan Paderewski, Kielce, Poland Languages
Polish — Native / Fluent
English — Intermediate (spoken and written)
Interests
Nature and gardening
Cooking and healthy eating
Travel and cultural experiences
Personal development and motivation
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