Customer Service Leader with 7+ Years of Experience

Professional summary Customer service expert with 7+ years of experience excelling in leadership, communication, and project management across diverse roles. Proven track record in optimizing operations, enhancing customer satisfaction, and fostering team synergy through effective communication and strategic leadership. Committed to continuous improvement and elevating brand reputation by streamlining processes and mentoring team members.

Emoni Hill

USA / 667-***-**** / ****.*************@*****.***

Employment history

2024 Curbside/Server Assistant, Primanti Bro's

2023 - 2024 Delivery Associate, Amazon

Greeted customers and ensured satisfaction, enhancing dining experience. Managed cash transactions with precision, maintaining financial accuracy. Collaborated with team to streamline service, boosting customer satisfaction by 90%. Restocked inventory efficiently, supporting uninterrupted service. Handled order discrepancies promptly, resolving customer issues effectively. Meticulously quality-checked orders and resolved discrepancies. Maintained cleanliness standards and ensured proper stock levels for optimal service.

Streamlined order processing through effective use of POS system. Developed efficient methods for order packing and customer information management.

Provided crucial support to kitchen and serving staff during peak hours. Addressed customer concerns promptly, enhancing overall satisfaction.

Optimized curbside service workflow, reducing wait times and enhancing customer satisfaction. Implemented efficient order tracking system for seamless delivery.

Fostered strong teamwork between front and back-of-house staff, ensuring smooth operations during peak hours. Facilitated effective communication for order accuracy. Proposed and implemented a new system for organizing takeout orders, significantly reducing errors and improving efficiency in the curbside pickup process.

Provided crucial support during high-volume periods, adapting quickly to changing priorities and maintaining a positive attitude to ensure customer satisfaction.

Streamlined curbside service, reducing wait times and boosting customer satisfaction. Implemented efficient order tracking for seamless delivery.

Proposed and executed new takeout order organization system, significantly reducing errors and enhancing efficiency in curbside pickup process.

Fostered strong teamwork between front and back-of-house staff, ensuring smooth operations during peak hours and facilitating effective communication.

Provided crucial support during high-volume periods, adapting quickly to changing priorities while maintaining a positive attitude for customer satisfaction.

Meticulously quality-checked orders, resolved discrepancies promptly, and maintained cleanliness standards for optimal service delivery.

Efficiently deliver packages, enhancing customer satisfaction and timely service. Drive company van, ensuring adherence to traffic laws and safe delivery practices. Engage with customers, fostering positive relationships and addressing inquiries. Inspect supplies, maintaining quality standards and accurate material specifications. Optimize delivery routes using app, boosting package delivery rates by 10%. Fostered positive customer relationships through effective communication, enhancing brand reputation and customer satisfaction

Analyzed real-time traffic updates to make informed decisions, resulting in more efficient route planning and timely package deliveries

Streamlined delivery routes using app technology, significantly boosting package delivery rates and enhancing overall operational efficiency.

Cultivate positive customer relationships through effective communication, elevating brand reputation and customer satisfaction levels.

Leverage real-time traffic data for informed decision-making, resulting in optimized route planning and consistently punctual deliveries.

Meticulously inspect supplies and maintain stringent quality standards, ensuring accurate material specifications and minimizing errors.

2021 - 2022 Car Detail/Supervisor/Greeter, Canton Car Wash 2019 - 2021 Barista/Supervisor, Starbucks

2017 - 2019 Crew Member, Five Guys

Led team to enhance efficiency, boosting memberships through effective communication. Managed customer interactions, ensuring smooth operations and satisfaction. Delegated tasks for productivity, fostering team synergy and positive relationships. Analyzed customer feedback to refine service quality, driving continuous improvement in car detailing processes and operational efficiency.

Fostered team synergy through effective task delegation, mentoring team members and creating a positive work environment focused on service excellence.

Managed customer interactions and administrative tasks with meticulous attention, ensuring smooth operations and maintaining high levels of customer satisfaction.

Spearheaded efficiency initiatives, driving membership growth through strategic communication and streamlined operations in car wash services.

Optimized customer service protocols, ensuring seamless operations and elevated satisfaction levels in high-volume car detailing environment.

Cultivated team synergy through strategic task allocation, mentoring, and fostering a positive work culture centered on service excellence.

Enhanced workflow efficiency, boosting team productivity and customer satisfaction. Trained staff in procedures, elevating service quality and customer experience. Managed inventory data for precise supply tracking, reducing waste. Adapted menu for allergies, improving customer loyalty and satisfaction. Fostered team collaboration, sharing strategies for improved performance. Implemented rigorous quality control measures, ensuring adherence to company standards and consistently delivering high-quality products.

Cultivated a cohesive team environment, sharing efficient work strategies that markedly improved overall operational performance.

Refined inventory management through meticulous database entry, enhancing stock accuracy and minimizing waste in supply chain.

Streamlined operational processes, significantly enhancing team efficiency and customer satisfaction rates while maintaining high-quality product standards.

Mentored new hires in company procedures and service techniques, fostering a cohesive team environment and elevating overall customer experience.

Optimized inventory management through meticulous data entry and analysis, resulting in reduced waste and improved supply chain accuracy.

Processed orders accurately, ensuring special requests were met and customer satisfaction increased. Maintained cleanliness and organization in food prep areas, enhancing operational efficiency. Handled transactions efficiently, including credit, debit, and gift card payments. Resolved customer complaints effectively, boosting overall service quality. Executed shift duties reliably, contributing to seamless daily operations. Optimized order accuracy and efficiency by mastering POS system, ensuring seamless kitchen communication and accommodating special dietary requests.

Implemented rigorous quality control measures, enhancing customer satisfaction through meticulous food preparation and packaging procedures.

Developed creative solutions to resolve customer complaints, significantly improving overall dining experience and fostering customer loyalty.

Demonstrated versatility by proficiently managing diverse shift responsibilities, contributing to smooth daily operations and team cohesion.

Streamlined transaction processes, adeptly handling multiple payment methods while maintaining accuracy and efficiency in high-volume environments.

Streamlined order processing and POS operations, enhancing kitchen communication and accommodating dietary requests, leading to improved customer satisfaction. Education

2024 Communication Studies, UMGC

Studying communication and writing skills to excel within multiple communication platforms. Learning how to effectively formulate information that's clear and easy to understand for anyone to read. 2020 - 2022 Business Adminstration, Howard Community College Studying business adminstration to formulate a plan and expand my knowledge on what it takes to run a business PRESENT Medical Assistance, UMA

Studying medical terminology and the skills of assisting doctors and practioners with medical patients of all ages, cultures, and language barriers.

Skills Leadership (Expert) Customer Service (Expert) Communication (Expert) Project Management (Experienced) Troubleshooting (Experienced) Mentoring (Experienced) Training (Expert) Food Safety (Experienced)

Detail Oriented (Expert) Organization (Experienced) Crocheting (Experienced) Billing (Experienced)

Patient Registration/Client Registration (Expert) Records (Expert) Inventory (Expert)

Languages English (Native) Spanish (Proficient)

Links Linked Platform

Courses

OCT 2024 - PRESENT Medical Assitance at Ultimate Medical Academy Hobbies Photography/Video Production- Worked on fun and spontaneous projects with friends, family, and myself to create memories

Estethichian- Executing practices of hair, nails, and lashes to enhance everyone's inner beauty and express my creativity

Crocheting- Using different patterns to create new clothing and accessories Digital Products- Working on projects for business' including logo, banners, business cards, designs, etc.

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