Remote Customer Service Specialist with 15 Years Experience

Aaron Jamal Foster

**** ****** **, *******, ** **837 • 954-***-****

***********@*****.***

Virtual Customer Service Associate

SUMMARY

A highly organized and motivated Remote Customer Service Representative with 15 years of experience providing excellent service to customers via email, phone, and live chat. Skilled in problem-solving, conflict resolution, and multitasking. Proven ability to easily build and maintain relationships with customers.

EXPERIENCE

Volunteer Experience, Various States, USA

Disaster Relief Volunteer January 2025 – June 2025 Deployed to multiple disaster-affected regions across the United States in response to hurricanes, floods, earthquakes and wildfires.

Provided direct assistance to affected individuals and families, including distribution of essential supplies (food, water, blankets, and hygiene kits).

Assisted in setting up and managing temporary shelters, ensuring the comfort and safety of evacuees. Collaborated effectively with diverse teams of volunteers and local emergency personnel to streamline relief efforts. Offered emotional support and comfort to disaster survivors, demonstrating empathy and a calm demeanor during crisis. Contributed to debris removal and initial clean-up operations in affected areas. Adapted quickly to rapidly changing situations and challenging working conditions. Amazon, Bronx, NY

Remote Customer Service Representative, Nov 2021 – Jan 2025 Respond to customer inquiries via email, phone, and live chat in a timely manner Identify customer needs and provide appropriate solutions in a professional and friendly manner Research, analyze, and resolve customer inquiries and complaints Track customer interactions and provide feedback to the team Processing orders, returns, and exchanges accurately and efficiently APEX CALL CENTERS, Pompano Beach, FL

Remote Customer Care Representative, Mar 2018 – Nov 2021 Provided customer service via email and phone to customers from all over the world Assisted customers with their inquiries and complaints in a professional manner Researched and identified customer needs and provided appropriate solutions Tracked customer interactions and provided feedback to the team Shopify Tampa, FL

Remote Customer Support Representative, Jul 2014 – Feb 2017 Responded to customer inquiries via email and phone in a timely manner Increased customer satisfaction score by 15% through personalized assistance and follow-ups Investigated customer complaints and provided appropriate solutions Maintained customer records and tracked customer interactions Provided feedback to the team on customer interactions and inquiries TTEC New York, NY

Customer Service representative, May 2010 – Jun 2014 Assisted customers with inquiries about their car insurance and help them process changes on their policy when needed. Set correct expectation and educate customer about their coverages Responsible for providing a high level of customer service to clients by resolving inquiries and providing accurate and timely information

Manage customer accounts and develop relationships with clients to ensure customer satisfaction Utilize knowledge of insurance policies to answer customer questions and provide guidance on coverage Maintain customer records and ensure accuracy and compliance with company policies and procedures helped my team reached their goals by upselling renters insurance to customers. Dish Network, New York, NY

Dish Network Installer, Jan 2006 – Mar 2010

Installed and maintained satellite systems in both residential and commercial settings. Installed, repaired, and maintained satellite and terrestrial radio systems and other related equipment. Performed preventative maintenance on a variety of satellite radio systems and equipment. Diagnosed and corrected complex network issues, while minimizing service disruptions. Maintained all the safety regulations at the work site. Prepared the required documentation of the installation and maintenance products, maintained the inventory of the equipment.

Evaluated the site to ensure the correct placement of the satellite dish and reviewed the entire installation process. Installed the satellite dish according to the technical specifications given by the manufacturer. EDUCATION

Orange Grove High School, Orange Grove, TX

High School Diploma, 2004

SKILLS

Excellent communication and interpersonal skills

Superior problem-solving and conflict resolution skills Proficient in Microsoft Office Suite, CRM software, and other customer service tools Able to prioritize tasks and work in a fast-paced environment Zendesk, Salesforce, Freshdesk, Remote access software, Slack, Microsoft Teams, Google Workspace, Web conferencing tools, Skype, Zoom, Live Chat, Email, Phone, Social Media (Twitter, Facebook, Instagram) Proficient skills dealing with Healthcare DME, Back and Neck Braces, Medicaid and Medicare ADDITIONAL SKILLS

Disaster Response, Emergency Aid, Shelter Management, Teamwork & Collaboration, Crisis Intervention, Communication

(Verbal & Written), Problem-Solving, Adaptability, Logistics Support, Compassion & Empathy

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