Senior IT Support Specialist II

SAHIL CRUZ

**********@*****.*** 703-***-**** Gainesville, VA linkedin.com/in/sahil-cruz-428906279 Security Clearance: Public Trust

PROFESSIONAL SUMMARY

IT Support Specialist with 8+ years of hands-on, client facing experience supporting Windows and iOS environments in enterprise and DoD-compliant settings. Proven track record in endpoint management, security compliance, and user training. Currently providing white-glove support in a classified environment for SAP-NS2. CERTIFICATIONS

CompTIA CySA+ (Cybersecurity Analyst) CompTIA Security+ CompTIA Network+ CompTIA A+ TECHNICAL SKILLS

Operating Systems: Windows 10/11, Windows Server, iOS, Ubuntu Linux Cloud & MDM: Microsoft Azure, Intune/Endpoint Manager, SCCM/MECM Directory & Identity: Active Directory, RSA SecurID, Group Policy, OKTA ITSM & Ticketing: ServiceNow

Scripting: PowerShell, Bash

Compliance: DoD 8570, DISA STIGs, Vulnerability Management (CVEs) PROFESSIONAL EXPERIENCE

Senior IT Support Specialist II SAP-NS2 (Contract via Insight Global) Herndon, VA Oct. 2023 – Present

Provide deskside and remote IT support to 1,000+ end users in NIST-compliant classified environment, including server administration and audio/video conference room support

Manage device lifecycle for 5,000+ Windows and iOS endpoints using SCCM/Intune, reducing deployment time by 40%

Lead 4 technology rollout projects including Windows 11 and Beyond Trust migrations, completing on-time and under budget

Front line asset management and reconciliation for IT equipment across the organization, responsible for ensuring business continuity policies and audit deadlines

Partner with HR, Cloud, IAM and Security teams to document and streamline workflows for onboarding/offboarding, access provisioning

Author 25+ knowledge base articles, decreasing repeat tickets by 32% IT Support Specialist & Business Owner Gainesville, VA Oct. 2015 – Jul. 2024

Founded and operated computer refurbishment business, generating $250,000+ in revenue across 1000+ transactions over 9 years

Established vendor partnerships for bulk procurement, negotiating pricing and ensuring supply chain continuity for high-demand components

Diagnosed and repaired Windows desktops and laptops, performing hardware replacements (RAM, SSDs, CPUs) and OS reinstallations using custom imaging workflows

Managed E-commerce operations across eBay and local marketplaces, leveraging inventory tracking tools and CRM practices to maintain 100% positive feedback over 170+ reviews

Applied secure data sanitization practices (disk wiping) prior to resale, ensuring customer data privacy compliance