Certified Nursing Assistant - Phlebotomy Specialist - Patient Care
Resume:
Britney Wilson
Certified Nursing Assistant
Jacksonville, FL 32277
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Professional Summary
Reliable service focused professional with excellent patient-care and charting skills gained through 5 years of experience. Compassionate and technically skilled in attending to patients In diverse healthcare settings. BLS and CPR Certified (Current). Committed to safeguarding the privacy, dignity and well-being of patient while adhering to all patient care guidelines. Authorized to work in the US for any employer
Work Experience
Mobile Phlebotomist
First Coast Phlebotomy Services-Jacksonville, FL
November 2025 to Present
• Performed mobile phlebotomy services, traveling to patients' homes and healthcare facilities
• Collected blood samples from patients using a variety of techniques, including venipuncture and capillary puncture
• Ensured proper patient identification and labeling of specimens to maintain accuracy and prevent cross- contamination
• Maintained strict adherence to infection control protocols, including the use of personal protective equipment (PPE)
• Managed a high volume of daily appointments while maintaining punctuality and efficiency
• Communicated effectively with patients to alleviate anxiety and provide clear instructions for specimen collection procedures
• Handled sensitive patient information with confidentiality and maintained HIPAA compliance at all times
• Utilized electronic medical record (EMR) systems to accurately document patient information, test orders, and results
• Collaborated with healthcare professionals in various settings to coordinate specimen collection schedules
• Demonstrated strong attention to detail when verifying patient demographics, test requirements, and physician orders
• Performed quality control checks on equipment regularly to ensure accurate test results
• Troubleshot any issues or discrepancies during the phlebotomy process in a timely manner
• Followed established protocols for sample transportation, storage, and disposal according to regulatory guidelines
• Assisted in training new phlebotomists on proper techniques, safety procedures, and customer service skills
• Successfully collected XX blood samples per day on average without compromising accuracy or patient comfort
• Implemented a streamlined scheduling system that reduced wait times by XX% for patients CNA - Certified Nursing Assistant
Dolphin Point Health Care-Jacksonville, FL
September 2025 to Present
• Provided compassionate and personalized care to patients, ensuring their comfort and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and feeding
• Monitored vital signs including blood pressure, pulse rate, temperature, and oxygen levels
• Administered medications accurately following prescribed guidelines
• Maintained accurate patient records and documented any changes in condition or behavior
• Collaborated with healthcare team members to develop and implement individualized care plans
• Responded promptly to patient calls for assistance and provided immediate support as needed
• Assisted in transferring patients safely between beds, wheelchairs, stretchers, or other medical equipment
• Ensured a clean and organized environment by regularly sanitizing patient rooms and common areas
• Followed infection control protocols to prevent the spread of diseases within the healthcare facility
• Supported patients' emotional well-being by actively listening to their concerns and providing empathy
• Communicated effectively with patients' families regarding their loved ones' conditions and progress updates
• Collaborated with nurses in monitoring medication inventory levels and restocking supplies when necessary
• Assisted in the implementation of fall prevention strategies resulting in a XX% decrease in patient falls
• Participated in interdisciplinary meetings to discuss patient progress, goals, discharge planning
• Demonstrated proficiency in using medical equipment such as blood pressure monitors, glucose meters
• Provided post-operative care including wound dressing changes under supervision of registered nurses
• Aided physical therapists during rehabilitation sessions by assisting patients with exercises
• Recognized changes in patients' conditions that required immediate attention from healthcare professionals
• Served as an advocate for patients' rights while respecting confidentiality at all times
• Closely monitored intake/output measurements including fluid balance charts for accurate documentation
CNA - Certified Nursing Assistant
Gale Healthcare Solutions-Jacksonville, FL
May 2022
• Worked in a nursing facility
• Assisted 20 hospice, elderly and disabled patients daily
• Provided for clients', patients' and residents' physical and emotional needs
• Took vital signs regularly
• Cleaned rooms, hallways, linens, floors and bathrooms
• Assisted clients, patients and residents with daily routines: bathing, dressing, feeding, grooming, walking, exercising and ROM exercises
CNA - Certified Nursing Assistant
ShiftMed-Jacksonville, FL
May 2022
• Worked in a nursing home, nursing facility, home environment and hospice
• Assisted 20 elderly, disabled, cancer and hospice patients daily
• Provided for clients', patients' and residents' physical and emotional needs
• Took vital signs regularly
• Cleaned bathrooms, hallways, linens, floors and rooms
• Assisted clients, patients and residents with daily routines: feeding, bathing, dressing, grooming, walking, exercising and ROM exercises
CNA - Certified Nursing Assistant
VIVO Healthcare-Jacksonville, FL
December 2023 to September 2024
• Provided patients/residents with care and companionship
• Monitored vital signs
• Delivered medication to residents
• Served meals
• Aided patients, residents and clients with personal hygiene
• Assisted clients with activities of daily living
• Aided in lifting clients when necessary
• Assisted with wound care
• Recorded client care daily
• Cleaned and sanitized rooms
• Changed bed linens
• Coordinated activities for clients
• Worked in a home environment
• Turning or moving patients
• Gathering medical supplies
• Bathing patients
• Grooming patients by brushing their hair, teeth, shaving them, etc.
• Feeding patients and documenting their food and liquid intake
• Checking vital signs such as blood pressure and heart rate
• Answering patient calls
• Documenting information
• Cleaning rooms and bed linens
• Stocking supplies
• Assisting with some medical procedures
• Safety procedures
• Transporting patients
• Taking care of wounds
Certified Nursing Assistant (CNA)
Elite Staffing-Jacksonville, FL
May 2022 to December 2022
• Provided patients/residents with care and companionship
• Monitored vital signs
• Delivered medication to residents
• Served meals
• Aided patients, residents and clients with personal hygiene
• Assisted clients with activities of daily living
• Aided in lifting clients when necessary
• Assisted with wound care
• Recorded client care daily
• Cleaned and sanitized rooms
• Changed bed linens
• Coordinated activities for clients
• Worked in a home environment
• Turning or moving patients
• Gathering medical supplies
• Bathing patients
• Grooming patients by brushing their hair, teeth, shaving them, etc.
• Feeding patients and documenting their food and liquid intake
• Checking vital signs such as blood pressure and heart rate
• Answering patient calls
• Documenting information
• Cleaning rooms and bed linens
• Stocking supplies
• Assisting with some medical procedures
• Safety procedures
• Transporting patients
• Taking care of wounds
CNA - Certified Nursing Assistant
American In-Home Care-Jacksonville, FL
April 2022 to December 2022
• Turning or moving patients
• Gathering medical supplies
• Bathing patients
• Grooming patients by brushing their hair, teeth, shaving them, etc.
• Feeding patients and documenting their food and liquid intake
• Checking vital signs such as blood pressure and heart rate
• Answering patient calls
• Documenting information
• Cleaning rooms and bed linens
• Stocking supplies
• Assisting with some medical procedures
• Safety procedures
• Transporting patients
• Taking care of wounds
Certified Nursing Assistant (CNA)
River City Home Health-Jacksonville, FL
August 2021 to December 2022
• Provided patients/residents with care and companionship
• Monitored vital signs
• Delivered medication to residents
• Served meals
• Aided patients, residents and clients with personal hygiene
• Assisted clients with activities of daily living
• Aided in lifting clients when necessary
• Assisted with wound care
• Recorded client care daily
• Cleaned and sanitized rooms
• Changed bed linens
• Coordinated activities for clients
• Worked in a home environment
• Turning or moving patients
• Gathering medical supplies
• Bathing patients
• Grooming patients by brushing their hair, teeth, shaving them, etc.
• Feeding patients and documenting their food and liquid intake
• Checking vital signs such as blood pressure and heart rate
• Answering patient calls
• Documenting information
• Cleaning rooms and bed linens
• Stocking supplies
• Assisting with some medical procedures
• Safety procedures
• Transporting patients
• Taking care of wounds
CNA - Certified Nursing Assistant
Priority Care Staffing-Jacksonville, FL
December 2022 to 2022
•
• Worked in a nursing home, home environment, hospital, hospice and nursing facility
• Assisted 20 elderly, disabled, cancer and hospice patients daily
• Provided for clients', patients' and residents' physical and emotional needs
• Took vital signs regularly
• Cleaned rooms, bathrooms, hallways, floors and linens
• Assisted clients, patients and residents with daily routines: bathing, walking, ROM exercises, feeding, grooming, exercising and dressing
Education
Certified Nursing Assistant (Associate Degree in Nursing) Accumen
January 2021 to August 2021
Diploma (Diploma)
Andrew Jackson Senior High School-Jacksonville, FL August 2005 to July 2009
Skills
• Clerical experience
• Computer hardware
• Working with people with autism
• Inventory management
• Help desk
• Salesforce
• Windows
• Disinfection procedures
• Point-Click Care
• Long-term care facility experience
• Call Center
• Tax experience
• Medical Records
• Intake
• Human resources
• LIHTC
• Working with people with disabilities
• Organizational skills
• Laundry
• Upselling
• Maintaining patient confidentiality
• Google Suite
• Sterile Processing
• Home health
• Medical Office Experience
• WordPress
• Data Analysis,Accounting, Computer Language, Mathematics,Administrative duties, Planning, Marketing,Bookkeeping,Communication, Ability to Work Under Pressure, Decision Making, Time Management, Self-motivation, Conflict Resolution, Leadership, Adaptability, Teamwork, Creativity, Organizational and clerical skills,Medical knowledge,Knowledge of safety and sanitation,
• Safe patient lifting practices
• Skilled nursing facility
• Research
• Supervising experience
• Videography
• VPN
• Patient monitoring
• Marketing automation
• Real Estate
• Interpersonal skills
• Insurance Verification
• Analysis Skills
• Learning technology
• Blood sampling
• Documentation review
• Databases
• Customer service
• Customer Service
• Remote patient monitoring
• Memory care
• OneSite
• Telemarketing
• Data collection
• Property Leasing
• Experience with children
• Phlebotomy
• Invoice
• Medical receptionist
• Working with people with developmental disabilities
• Property Management
• Microsoft Outlook
• E-commerce
• Patient Care
• Data Entry
• Experience with individuals with cognitive disabilities
• Personal assistant experience
• Experience Administering Injections
• Senior care
• Mortgage Loan
• Typing
• Driving
• Office Administration
• Laboratory Experience
• Restoration
• Bookkeeping
• Triage
• 10 Key Data Entry
• Employee evaluation
• Vital Signs
• Banking
• Section 8
• Healthcare support
• Working with geriatric patients
• Productivity software
• Recruiting
• Search engines
• Medical Scheduling
• Nursing home experience
• Filing
• Inventory control
• Decontamination
• Customer Care
• Microsoft Word
• Operation
• CNA patient management
• Presentation skills
• Inside sales
• HIV/AIDS care
• Mobile devices
• Conflict management
• Software troubleshooting
• Hospital experience
• Underwriting
• Vital signs
• Geriatrics
• Computer operation
• Filming
• Office experience
• Sales
• Load & unload
• Experience with individuals with dementia
• Outpatient
• Fair Housing regulations
• Hoyer lift
• Customer Support
• Patient interaction
Certifications and Licenses
HIPAA
July 2011 to Present
Health Insurance Portability and Accountability Act, a US law designed to provide privacy standards to protect patients' medical records and other health information provided to health plans, doctors, hospitals and other health care providers.
CNA
State Tested Nursing Assistant
AED Certification
CCMA Certification
Certified Medical Assistant
BLS Certification
CPR
July 2011 to July 2012
Cardiopulmonary resuscitation (CPR) is a procedure to support and maintain breathing and circulation for an infant, child, or adolescent who has stopped breathing (respiratory arrest) and/or whose heart has stopped (cardiac arrest)
Certified Medication Aide
CNA II
First Aid Certification
ACLS Certification
Certified Home Health Aide
AHA Certification
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