Business Analyst with 3+ Years Experience

SHALINI PANDEY

Mobile: +1-469-***-**** E-Mail: *******.**********@*****.*** Location: Richardson, Texas, United States LinkedIn: https://www.linkedin.com/in/shalini-p-118626103/ Business Analyst

A goal-oriented and dedicated professional with 3+ years of experience, targeting assignments with a reputed organization. SUMMARY

Strong acumen in Business Analysis (requirement gathering), preparation of process map, and specification of validations for converting business requirements into technical specifications. Skilled in mapping clients’ business requirements and translating these requirements into functional specifications, implementations & custom designing solutions (process/product) by following standard guidelines. Flair for adapting quickly to dynamic business environments; exposure to adopting a pragmatic approach in improvising on solutions and resolving complex business issues. Familiar with project management tools such as MS Project, Jira, and Confluence, along with process modeling using Microsoft Visio. A proactive problem-solver with excellent communication and teamwork skills, eager to contribute to data-driven decision-making and business process optimization. Excellent interpersonal, communication and analytical skills with proven aptitude in customer relationship management. TECHNICAL SKILL SET

Business Analysis & Research: Requirement Gathering, GAP / Impact Analysis, Cost-Benefit Analysis, Risk Assessment, SWOT Analysis, Qualitative & Quantitative Research, Intelligence Gathering Documentation & Reporting: BRD, FRD, SRS, RTM, Technical & Functional Documentation, Business Reporting & Analytics, Reports & Dashboard Development (Tableau, Power BI) Stakeholder & Project Management: Client Relationship Management, Cross-functional Coordination, Liaison & Coordination, Knowledge Transfer, JAD Sessions, UAT Coordination, MS Project, MS SharePoint, MS Excel Methodologies & Tools: SDLC, Agile (Scrum), Waterfall, Jira, Confluence, Microsoft Visio Data & Workflow Management: Business & Data Analysis, Process Mapping, Workflow Optimization, Alteryx, SQL ACADEMIC DETAILS

• Master of Science in Business Analytics University of Texas at Dallas, USA Aug 2022 – May 2024

• Bachelor of Science in Mathematics Sri Venkateshwara College, University of Delhi, India Aug 2019 – May 2022 EMPLOYMENT DETAILS

Apr 2025 – Present: Prism One Solutions LLC Business Analyst

• Collaborated with 15+ cross-functional stakeholders to gather and validate business requirements, reducing turnaround time for auto insurance policy servicing requests by 30%.

• Authored and maintained BRDs, FRDs, and process maps for policy cancellation workflows, ensuring 100% compliance with regulatory standards and reducing rework by 25%.

• Acted as the primary liaison between clients and technical teams to clarify policy changes and cancellations, achieving a 95% client satisfaction rating through proactive communication.

• Streamlined the policy cancellation process by identifying bottlenecks and implementing process improvements, reducing processing time by 20% and eliminating manual data entry errors.

• Developed automated policy status reports to enhance tracking accuracy by 40%, improving decision-making for active and canceled policies.

Jan 2024 – Mar 2025: Citi Group, MA Business Analyst

• Apply Agile/Scrum methodologies to manage projects effectively, ensuring timely delivery & alignment with stakeholder requirements.

• Use SQL queries to validate data accuracy and completeness during testing, reducing data-related issues.

• Maintain document management and enhance collaboration using MS SharePoint.

• Utilize advanced MS Excel functions, including Pivot Tables, VBA, and lookup formulas, for data analysis and reporting.

• Develop dashboards and reports in Tableau to present complex data in a clear and actionable format.

• Conduct cost-benefit, GAP, and SWOT analyses to support strategic decision-making.

• Analyze web and business data using Google Analytics, Stata, and Adobe Analytics to identify trends and optimization opportunities.

• Leverage Alteryx for data preparation and transformation to improve efficiency in data analysis.

• Manage projects using MS Project and Jira, optimizing resource utilization and improving project timelines.

• Facilitate JAD sessions to refine architectural solutions, address business requirements, and manage change requests. Jul 2020 – Jul 2022: Boost Fincorp Group, India Business Analyst

• Followed Waterfall methodology to align project execution with industry standards and business requirements.

• Used MS Project for planning, task allocation, and timeline management to ensure timely project delivery.

• Conducted cost-benefit analysis, impact assessment, GAP analysis, risk evaluation, and SWOT analysis to support data-driven decision-making.

• Developed data visualizations using Tableau and Power BI to enhance stakeholder understanding and engagement.

• Created process flow diagrams and business workflow representations using Microsoft Visio.

• Utilized Jira, Microsoft Visio, and HP Quality Center for project tracking, documentation, and collaboration.

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