Flexible, Reliable Full-Time Candidate with Logistics Experience

MICHAEL DILORENZO

Bayside, NY ***** ***************@*****.*** 347-***-****

CAREER PROFILE

Entrepreneur/Sales Representative

Offering Exceptional Customer Service Skilled in Inventory Management Goal-Oriented

Reliable and energetic Entrepreneur/Sales Representative with 10+ years of hospitality and ecommerce sales experience working for globally-recognized companies, including eBay and T-Mobile. Well-versed in collaborating with different teams as well as import/export sales. Adept at providing leadership skills as well as hands-on labor in multiple environments.

- CORE COMPETENCIES -

• Team Leadership & Collaboration • Goal-Oriented & Motivated • Shipping Logistics

• Superior Communication Skills • OSHA Certified in Workplace Safety • Handling Workflow Efficiency

• Customer Service Expertise • E-commerce Sales & Online Operations • Critical Thinking Abilities

• Hospitality Experience • Strong Work Ethic • Remote-based Collaboration

PROFESSIONAL EXPERIENCE

eBay Bayside, NY 5/2021 to Present

eBay is a global online marketplace where individuals and businesses can buy and sell new or used items through auctions or fixed-price sales.

Entrepreneur – Import/Export Sales

Responsible for operating an online eBay store specializing in import and export resale products. Manage the product sourcing, listings, pricing, and customer communication globally. Handle the shipping logistics, inventory management, and order fulfillment. Maintain strong customer satisfaction and steady sales performance.

Key Highlights

Well-versed in shipping logistics, globally, including the planning and implementation of products through the eBay marketplace.

Ensured products sold well above asking price by analyzing previous price sales data as well as customer communication.

Communicated effectively with customers by asking them to provide product reviews and feedback as well as following up to see if there were any defects with the products.

DoorDash New York, NY 9/2021 to Present

DoorDash is an on-demand delivery platform that allows users to order food, groceries, and other retail items from local and national businesses for delivery to their location.

Delivery Driver

Deliver orders safely, efficiently, and on time. Communicate with customers to ensure smooth and accurate deliveries. Manage routing, pickup, and delivery independently. Maintain high reliability and customer ratings.

Key Highlights

Achieve high customer ratings by keeping customers updated about any possible delays with their order as well as deliver a majority of orders earlier than expected.

T-Mobile New York, NY 1/17 to 2/2021

T-Mobile is a major telecommunications company that provides wireless services like mobile phones and home internet.

Mobile Associate – Retail Sales

Supported store operations, equipment handling, and inventory management. Assisted retail teams to maintain workflow efficiency. Kept work areas clean, organized, and safe. Ensured customers had a world-class experience when buying a new phone, including providing a live demonstration of the newest technology.

Analyzed and optimized media performance for healthcare and pharmaceutical brands. Extracted, cleaned, and standardized data from multiple sources to assess campaign effectiveness, identify trends, and develop actionable insights.

Il Mulino New York, NY 10/15 to 6/2017

Il Mulino is an Italian restaurant with locations throughout New York.

Server/Hospitality Staff

Delivered high-quality service in a fine-dining environment. Ensured guest satisfaction and handled customer requests professionally. Maintained accuracy in orders and table presentation. Handled any delayed food orders by the kitchen efficiently.

- ADDITIONAL EXPERIENCE -

Barista Metropolitan Food Service (Starbucks) Bayside, NY 9/13 to 12/2017

Prepared beverages following Starbucks quality standards. Provided friendly customer service and handled POS operations. Maintained a clean and efficient café environment.

Warehouse Worker New Way Logistics Forest Hills, NY 9/09 to 6/2014

Performed stocking, shipping, receiving, and inventory tasks. Assisted with loading/unloading and warehouse organization. Maintained accuracy, speed, and safety awareness.

EDUCATION & DEVELOPMENT

Whitestone Academy Queens, NY

High School Diploma 2008

- CERTIFICATIONS -

OSHA 40 Hour Safety Certification 10-Hour Site Safety Course Certification

- TECHNICAL SKILLS -

Microsoft Office Suite Microsoft Outlook QuickBooks POS System

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