Leasing Professional with Customer Service Expertise

Kendra Carter

Piedmont, SC *****

************@*******.*** 864-***-****

Authorized to work in the U.S. for any employer

Professional Summary

Motivated and personable leasing professional with a strong background in customer service, property management, and administrative support. Experienced in leasing procedures, resident relations, and apartment marketing strategies. Adept at building rapport with prospective residents, guiding tours, handling applications, and maintaining compliance with Fair Housing regulations. Quick to learn, highly organized, and passionate about helping people find their perfect home.

Core Competencies

• Apartment Leasing & Sales

• Resident & Tenant Relations

• Fair Housing Regulations

• Customer Service Excellence

• Property Tours & Marketing

• Lease Administration

• Conflict Resolution

• Office & Phone Etiquette

• Organization & Time Management

• Microsoft Office (Word, Outlook)

Professional Experience

Security Officer

Walden Security – Greenville, SC

April 2024 – Present

• Serve as first point of contact for residents, visitors, and vendors, reinforcing a welcoming and safe community environment

• Monitor property access, enforce safety protocols, and respond to incidents—skills that promote safe and secure living environments

• Collaborate with property management to report suspicious activity and support emergency response

• Maintain detailed logs and reports, demonstrating strong documentation and communication abilities

Leasing Consultant

DLH Properties, Inc. – Greer, SC

February 2024 – April 2024

• Leased apartment units by guiding prospective residents through property tours and highlighting key amenities

• Processed rental applications and ensured compliance with Fair Housing laws and leasing criteria

• Fostered strong resident relationships by promptly addressing concerns and service requests

• Increased occupancy through professional follow-ups, organized documentation, and strong customer service

Assistant Manager

Auto Money Title Loans – Greer, SC

March 2023 – June 2023

• Delivered excellent customer service by assisting clients with loan applications and approvals

• Maintained compliance and accurate records, transferable to lease documentation and tenant files

• Promoted office efficiency by training staff and maintaining daily operational flow Customer Service Representative

Sykes Enterprises – Greenwood, SC

March 2011 – August 2014

• Resolved customer inquiries, documented interactions, and provided detailed follow-up

• Honed communication and problem-solving skills ideal for resolving tenant concerns

• Built long-term customer relationships through empathy and proactive service Project Supervisor / Quality Roles (Various)

2014 – 2023 Multiple SC Locations

• Supervised teams and managed detailed inspections — skills transferable to unit walkthroughs and apartment readiness

• Maintained accurate reports and documentation aligned with leasing records and compliance requirements

• Communicated effectively with staff and clients, fostering teamwork and trust in fast- paced environments

Education

Industry Pathways Training – Leasing Agent Certification Upper State Apartment Association

Completed May 2025

Associate Degree in Criminal Justice – Paralegal Studies Bryant & Stratton College – Online

January 2024 – Present

Technical Skills & Software

• Microsoft Word & Outlook

• Property Management Software

• CRM and Applicant Tracking Systems

• Typing: 55+ WPM

• Strong Phone & Front Desk Etiquette

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