Medication Tech Training Information Inquiry
Resume:
Shanika Jackson
Customer Care Professional
Gilbert, AZ 85295
********@*****.***
Authorized to work in the US for any employer
Work Experience
Housekeeper
Buena Vista Health and Recovery Centers-Chandler, AZ July 2020 to Present
Clean and sanitize the common areas of the campus
Clean and sanitize restrooms.
Clean and sanitize the dining area.
Sweep and mop floors and disinfect all doors and handrails. Clean and sanitize the nurse's station as needed.
Collect and dispose of all trash and document daily tasks. Make ready patients' rooms.
Pharmacy Technician
Walgreens-Chandler, AZ
November 2018 to July 2020
Assist with refill requests, status requests, and refill transfer requests. Connecting calls to appropriate departments as needed. Customer Service Representative/Dispatcher
EMCOR-Phoenix-AZ
August 2014 to January 2018
Answer incoming telephone calls from business customers
● Create work orders from incoming callers, via fax and web
● Escalate and track high priority work orders according to account procedures
● Coordinate with customers, vendors, facility managers, technicians and management to facilitate the flow of maintenance work in customer facilities
● Provide work order follow-up and reporting as required Customer Care Professional
Optum-Phoenix, AZ
September 2013 to July 2014
• Assist Medicare Advantage Plan Members with understanding of benefits and coverage
• Assist Medicare Advantage Plan Members with claim inquiries
• Assist Medicare Advantage Plan Members with filing appeals and grievances
• Providing Medicare Advantage Plan Members with appropriate resources
• To assist with prescription drug cost
Guard/Lead Cook
Dismas Charities-Midland, TX
May 2011 to July 2013
Supervision of federal inmates in federal halfway correctional facility using tracking software and facility cameras
● Conducting alcohol and drug testing and pat searches
● Preparation and serving of meals for federal inmates, in addition to assisting the director with ordering food and needed supplies from the contracted vendor Guest Service Representative
The Jockey Club-Las Vegas, NV
October 2008 to March 2011
Checked guest into and out of resort. Made reservations for timeshare and non-timeshare owners
● Assisted timeshare owners with exchanging to other timeshare properties throughout the United States. Reconciliation of till and, direction of incoming calls to various departments Education
Psychological Sciences (Associate Degree Program)
Mesa Community College-Mesa, AZ
March 2021 to Present
Human Services (Associate Program)
Bakersfield Community College-Bakersfield, CA
June 1994 to July 1996
Business (Certificate)
Santa Barbara Business College Bakersfield-Bakersfield, CA June 1989 to June 1991
Diploma
South High School-Bakersfield, CA
February 1987 to June 1989
Skills
• Data Entry
• Environmental services
• Communication skills (10+ years)
• English (10+ years)
• Typing
• Supervising experience
• Experience with Children
• Pharmacy Technician Experience
• Guest Services
• Microsoft Office (3 years)
• Customer service (10+ years)
• GOAL ORIENTED
Certifications and Licenses
Typing Certificate 45 wpm
March 2018 to Present
Level One Fingerprint Clearance Card
December 2021 to December 2027
First Aid Certification
October 2025 to October 2027
CPR Certification
October 2025 to October 2027
BLS Certification
October 2025 to October 2027
CPI Certification
October 2025 to October 2026
Additional Information
Skills Summary
Excellent Customer Service
Clear Communication
Positive Attitude
Goal Oriented
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