*******************@*****.*** beverly hills, *****, United States
WORK EXPERIENCE
Operations Director
NB Oil Company Inc.
Fountain Valley, United States 04/2011 – Present
Oversaw operations for five gasoline stations featuring convenience stores and express car washes. Coached and mentored site managers to achieve sales and efficiency targets. Ensured regulatory compliance while implementing performance enhancements. Conducted comprehensive pricing analyses to maintain market competitiveness. General Manager
Plaza Del Prado Inc.
Torrance, USA 05/2004 – 03/2010
Managed tenant relations, leasing agreements, and rent collection for a substantial commercial property. Supervised facility maintenance, repairs, and adherence to regulatory standards. Directed operational activities of staff and vendors to ensure the seamless execution of daily operations. Client Advisor
Pacific Porsche Audi Volkswagen
Hermosa Beach 01/2001 – 05/2003
Obtained multiple luxury brand certifications to enhance product knowledge. Achieved 100% customer satisfaction through tailored service experiences. Enhanced sales performance by leveraging product expertise and educating clients. Sales
Auto Gallery
Woodland Hills 05/2003 – 01/2004
EDUCATION
General Education
El Camino College
Torrance 1993 – 1996
SHAWN NAIM
Travel Consultant
Dynamic Operations Director with over 14 years of experience in enhancing operational efficiency and managing client relations. Skilled in overseeing multiple site operations, coaching teams to exceed sales targets, and ensuring compliance in a fast-paced environment. Achieved 100% customer satisfaction as a Client Advisor, leveraging product expertise to elevate service quality. Prepared to bring strong leadership and strategic insights to the Executive Travel Consultant role, effectively meeting client needs and driving business success. None Degree - Communications/Business
Cal State Northridge
1996 – 1998
Visitor Program
Cal State Long Beach
1998 – 1999
SKILLS
Operations Management Sales Strategy Property Management Market Analysis Client Relations Leadership Compliance Customer Experience