Multifaceted Administrative Professional with Patient Care Focus

o

o

Lolita M. Cran ford-Calhoun

(***) *r*-**o* or (grS) 477-BS2S

l crawfordcal ho un(g) gmai l. corn

********@*****.****

Qualifications

c o m:mrnicatlxi;T

tTtrfJ:l;tx' "'

Setting. base Highly increases, qualified Proven and hard results maximized worker driver.and r, Focus institutionil leadership Professionalwith taler.goals. rt knowing Persisience 15 plus to cultivate years in achieving of strategic experience relationship, in Customer team Service success, and cLrstomer Hospital

"goals

while building institutional values. edditionai professional Highlights include: that teaai to professional success Highly skiiled in commttuicating effectively with tear.r.r members, patients, hierarchy and management of all levels instructional Dernonstrated opporlunities, ability to iurple.and ment a preset new a professional policies, build image professional relationships with a diu.rr. base, maxir.nize Exceller.rt tir.r.re management skills, proficient in EpIC scheduling system Surgeries Depattrnents (Livonia, Admitting_ Fairlane CSR & (Kingswood Main Campus Hospitai) West Bloomfield) Cardiology CSR Non- Scheduling Invasive "and Cardiology Testing and Some CSR ophthalmology urgent (Livonia,, Medical Care DNW) csR Records &Cor.(Livonia, Livo,nn.ia, rulication CSR Fairlane, columbus (Kingswood CSR Radiology center) (Kingswood Hospital) wIC CSR prograrn Schedr-Hospital) Medicaid rler/(Aarntrack/, Liaison Scheduling Family (Kingswood Det) Medicine fradiology CSR Hospital)appoiniment (Southfield) vascuiar,, rodiatry (Call It1ternal West CSR(denter Bloomfieldi Medici1re Livonia) CSR a

a

Customer Service

. . o . AccoLrlrtsReceivable Windows D-LOTUS Base

Professional Qualifi cations

Areas ofExpertise

. o Accor-Billing rnts Payable,

. . Microsoft Bookkeeping Word

. ro-Key Calculator

o Data Entry

o I payment

. Epic

aud Successfully evaluated rnet each and rnanager's exceeded expectations tttanager's expectations incl individuil-by needs practicing wI'ren an learr.understanding rilg u r1.#approach. .[ijt. uanaled Actively TaL liste.Welder, ed Seqr-reucir.rg and Assetr.rbly with n'rinimum superuisior.r while doing an outstandin[;ob ur org.t ny peers. Organization & Time Management

A event instructiot.and Priol problem workload. Co-wiren paymeuts ts solver to under Collaborate successful who and extreme quickly balances conclusions. in team time grasp tnore to and complex produce than Many pressure ro years situations yea.qtiality.s, _deadlines. of nilling experience reports. ancl and turns _Proven Entry Coding successfully them Level experience ability into skills mar.iranaging to rageable fiori "more understand a1d than than task. orgar.ri i y"produce y.and ur.rizilg u.. .follow I Working perso,quality con,al work tir.with ple*,e Communication

the people proving Consistently Demonstrated English of team different language n.motivation raintair.strong backgrounds witl.red abilities r a and stror.positive encouraged rg to written aud connect attitude teu.and io rperarr.well and help trai.with enjoyable rscription rneet ntr. customers RecognizJd instrictional helping skills. in people. by effor1 goals mal.to on"Articulate ragelrent provide a daily anci basis. a and lrore teannates veryi Exceptional personable effective for,cor.,consisiently o.experience. r,ftrt,nand,ritt, of Ti.,tv chaper Funerar rrome, odl:i:,ti:lLil1'#Hxf"#Ht1 *, E"try Ford Health system, customer seruice RepresentatierwestBloomfield, MI IIutry Ford Health System, Customer Seruice Ripresentatiue, Henry Ford Medical center, customer seruice Rbpresenrchue, Novi, MI L_.r"y Ford Health-System, Customer Service Representative, wayne county Register Deeds and Health Depar-tment, Generalclerk, Detroit, MI to1t996- Present

tofzotz- tlzotg -t tlzor4 lzotg

3lzotr - rof zort

3lzoo4 -Slzoog

Blt9g5-8lzoot.

Education

Redford High School

[)iplorna: Ccneral Educalion

Gradr,ration 06/1988

PSI Institute of Michigan

Certilicate: Busincss Adntinistr.ation

Graduation 0ll1995

Wayne Community College

Currently Attending

Contact this candidate