HubSpot Project Manager CRM Implementations & Operations

MARY ELISABETH “MARYBETH” FITZPATRICK, PMP

Address: *** ******** ***** **, ************, NC 28771

Phone: 573-***-**** Email: **********@*****.***

LinkedIn: linkedin.com/in/mary-hutto-fitzpatrick

Citizenship: U.S. Citizen Veterans’ Preference: None Clearance: None Availability: Immediate Work Authorization: Eligible for any U.S. employer JOB OBJECTIVE

HubSpot Project Manager (CRM Implementations & Operations) GS-equivalent: Mid-level project/program management

Target Locations: Remote/Hybrid; Knoxville, TN; Nationwide remote Desired Salary: Negotiable

CORE COMPETENCIES

Project/Program Management (PMP) • Scope, Schedule, Cost, Risk • Governance & QA/QC • Change Control

CRM/HubSpot Administration (objects, pipelines, properties, workflows, dashboards) • Data Strategy & Automation

Client/Stakeholder Engagement • Requirements & Business Process Design • ClickUp/Asana/Smartsheet Planning

SOP Development • Documentation Control • KPI/OKR Reporting (Power BI, Sheets/Excel) • Training & Enablement

Vendor/Contractor Coordination • Budgeting/Forecasting • Process Improvement/Lean Tools: HubSpot (CRM/Sales/Marketing/Ops), ClickUp, Asana, Smartsheet, SharePoint, Google Workspace, MS Office, Excel (advanced), Power BI/Tableau, Power Automate, Adobe Acrobat, Teams/Zoom, ChatGPT (AI)

PROFESSIONAL EXPERIENCE

County of Swain, Department of Social Services, Bryson City, NC Social Worker, Permanency Planning (Foster Care) 06/2025 – Present 40 hrs/week Supervisor: Lisa Bryan, Special Projects Assistant (HR) Contact: HR only, per policy Managed a complex, compliance-driven case portfolio analogous to multi-account client management; maintained meticulous records, action logs, deadlines, and outcomes meeting statutory timelines and QA standards.

Facilitated recurring stakeholder meetings (courts, families, providers), documented decisions, and drove next steps—mirrors client status cadences and QBR-style communications. Implemented checklist-based governance and data hygiene practices; improved timely documentation completion and reduced rework by standardizing templates and SOPs. T5 Data Centers (Contract), Remote/NC

Project Administrator (Construction & Operations) 05/2025 – 06/2025 40 hrs/week Supervisor: Jake Zoller, Director of Recruiting Operations (Fortitude Systems) May Contact: Yes

Controlled project documentation (RFIs, submittals, logs) and maintained integrated schedules; coordinated vendors/utilities to remove blockers and maintain commissioning readiness. Produced executive-ready status reports with KPI visuals; created checklists for handoffs and punch/closeout—transferable to HubSpot QA cycles and release management. Ensured audit-ready packages and version control; decreased cycle time for approvals by standardizing naming and routing (SharePoint/Excel/Power Automate). The Doe Run Company, Viburnum, MO

Business Superintendent, Soil & Land Remediation 05/2024 – 05/2025 50 hrs/week Supervisor: Dianne Whitaker, HR Director May Contact: Yes Owned $12M division budget; consolidated multi-department spend into a single business unit and created a project-based allocation model for sponsor-quality reporting. Built estimating tools and a multi-project master schedule servicing a 57-person organization; established KPI dashboards and a cadence for performance reviews (Power BI/Excel). Standardized PO/invoice trackers and approval workflows, cutting approval cycle time by 25%; authored SOPs and controls—foundational to CRM governance and process reliability. ALCO Management, Inc., Memphis, TN

Project Manager, Development & Finance 10/2019 – 04/2024 45 hrs/week Supervisor: Oneka Todd, HR Specialist May Contact: Yes Coordinated 8+ concurrent multifamily acquisition/rehab programs ($8–$10M each): created project plans, risk logs, and status reports; delivered on-time inspections and post-award closeouts with zero review findings.

Produced pro formas, sources/uses, and cash flow models; improved certified payroll accuracy and labor cost coding; implemented reporting packs for leadership and partners. Established documentation standards and checklists across the project lifecycle—parallel to CRM object/property standards, workflow gates, and UAT sign-offs. The Doe Run Company, Viburnum, MO

Project Coordinator/Executive Admin (Progressive Roles) 12/2012 – 07/2019 45 hrs/week Supervisor: Dianne Whitaker, HR Director May Contact: Yes Supported executives and cross-functional project teams; maintained schedules, RFIs/submittals, daily logs, and closeout packages; created board-level presentations. Authored SOPs, change logs, and documentation protocols; supported pilot-scale operations with rigorous QA and version control—directly applicable to HubSpot implementation governance.

New Harmony Christian Academy, Salem, MO

Administrator/Teacher 04/2008 – 04/2012 45 hrs/week Supervisor: School Director Contact: Upon request Managed school operations, schedules, and communications; designed curricula and assessments; reinforced skills in stakeholder communication and structured delivery. South Central Missouri Community Action Agency, Salem, MO Energy Assistance Technician (Seasonal) 11/2007 – 04/2008 40 hrs/week Supervisor: County Assistance Manager Contact: Upon request Performed data entry, procurement, and customer service; maintained accurate case records under tight timelines.

United States Air Force, Eglin AFB, FL

Services Journeyman (E-4) 07/2000 – 07/2004 50 hrs/week Supervisor: Squadron NCOIC Contact: Upon request Managed logistics/site buildup, pallet/shipper declarations (hazardous materials), heavy equipment operations; administered fitness testing for ~250 personnel—discipline in checklists, safety, and compliance.

RELEVANT PROJECT ACCOMPLISHMENTS (Selected)

Process Platform Translation: Mapped intake delivery closeout processes to stage-gated workflows with acceptance criteria, required data fields, and automation triggers

(applicable to HubSpot pipelines, sequences, and tasks). Governance & QA: Implemented peer review, sandbox/UAT checklists, and rollback plans; versioned release notes and SOPs to ensure traceability (mirrors HubSpot deployment rigor). Data Strategy & Reporting: Defined naming conventions, data validation, and required properties by stage; built dashboards tracking time-in-stage, SLA compliance, and data completeness (Power BI/Sheets).

PM Operating System: Deployed ClickUp/Asana workspaces with templates, dependencies, capacity tracking, and status dashboards; ran weekly risk/issue reviews and monthly retros. EDUCATION

M.Ed., Teacher Leadership, University of Phoenix, Phoenix, AZ GPA: 3.91 B.A.S., Resources Management, Troy University, Troy, AL A.A.S., Fitness, Recreation & Services Management, Community College of the Air Force CERTIFICATIONS & TRAINING

Project Management Professional (PMP), PMI Credential ID 2268705 Active; Expires 10/2027

OSHA 10; MSHA 40; OSHA HAZWOPER 40

Professional Development (Selected): Primavera P6 Fundamentals; Power BI/Tableau usage; Lean/Agile process improvement; Federal Fair Housing Compliance; LIHTC underwriting and HUD MAP Guide updates (demonstrates regulatory acumen and documentation rigor). TECHNICAL SKILLS

HubSpot: CRM objects, pipelines, properties, workflows, sequences, forms, reports, dashboards

(rapid ramp; hands-on aptitude demonstrated via comparable CRM/process design) PM/Collaboration: ClickUp (preferred), Asana, Smartsheet, SharePoint, MS Project (exposure), Teams/Zoom

Analytics/Docs: Excel (advanced), Power BI/Tableau, Google Sheets/Docs/Slides, Adobe Acrobat

Automation: Power Automate; AI (ChatGPT) for SOPs, summaries, drafting, and data cleanup GIS (basic) for property/route validation

AWARDS/RECOGNITION (Representative)

Cycle-Time Reduction: Reduced purchasing approval cycle by 25% via standardized workflows and dashboards (Doe Run).

Audit Readiness: Maintained 100% on-time document packages with zero internal findings across multiple inspections/closeouts (ALCO).

Contact this candidate