Technical Support & Repair Specialist

Anthony Costanza

Webster, NY ***** *****************@***********.*** +1-585-***-****

Well-versed in troubleshooting and repairing malfunctioning hardware and software. Devises innovative strategies to resolve recurring copier computer and network problems. Personable, friendly, and committed to resolving copier and computer problems in a timely and thorough manner to maintain uptime.

Skills

Internal Components

Installation of Hardware

Detail oriented Laptop, Desktop, and Printer repair

Routing protocols

HP/Lenovo/Dell Desktops and Laptops

Replacing system boards, keyboards, monitors

Software troubleshooting

LAN

Computer networking

Operating systems

Network support

TCP/IP

Computer hardware

Customer Service

#readytowork

Work Experience

BXI Consultants- Installation Technician

2013 to Present

Installed and set up new and used printers, both black and white and color.

Installed and updated new software when necessary.

Connected machines to the internet and set up software.

Set up IP addresses and drivers for customers.

Troubleshot hardware and software issues with printers and copiers.

Train customers on new products, order supplies.

Ongoing upkeep of printers and copiers.

xerox corporation

April 1981 to October 2013

Trained both internal and off-site users in repairing and resolving recurring issues.

Resolved technical support inquiries per timely manner.

Set up and configured hardware and software on company equipment.

Repaired copiers at customer sites.

Restored data, operating systems, files, documents, and drivers.

Repaired and replaced hardware.

Controlled my own inventory system.

Trained on all new products that were introduced.

Maintained company cars.

Installed system software on copiers.

Education

Associate

High school diploma or GED

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