Dynamic Customer-Focused Sales Specialist
Resume:
**** ***** ***** **, *** VEGAS, US, ***** • *******.***@*****.***
JEIANNA VALENCIA
PROFESSIONAL SUMMARY
Sales Associate with a strong background in enhancing customer satisfaction and driving repeat business through attentive service and efficient transactions. With experience in retail and food service environments, adept at managing inventory, training staff, and adhering to security and safety protocols. Demonstrates exceptional communication skills and a commitment to maintaining high standards, ready to contribute to a dynamic team. EMPLOYMENT HISTORY
SALES ASSOCIATE Aug 2024 - Oct 2024
Ross Dress for Less Las Vegas, NV
COUNTER TRAINER Sep 2023 - Aug 2024
Zippy’s Las Vegas, NV
MEDICAL ASSISTANT Apr 2022 - Jun 2022
Straub Medical Center-Cardiology Honolulu, HI
SALES ASSOCIATE Nov 2020 - Aug 2021
The Children’s Place Aiea, HI
MERCHANDISE ASSOCIATE Oct 2020 - Nov 2020
T.J Maxx Pearl City, HI
Assisted customers with inquiries, enhancing satisfaction and fostering repeat business. Processed transactions efficiently, ensuring accuracy and maintaining a 100% error-free record. Maintained store presentation standards, contributing to a 15% increase in customer footfall. Adhered to security protocols, reporting potential threats and ensuring a safe shopping environment. Provided exceptional customer service by actively listening to needs and recommending suitable products, leading to enhanced customer satisfaction.
Trained staff on efficient customer service, enhancing satisfaction and reducing wait times. Managed food preparation and presentation, ensuring quality and consistency in a high-paced environment. Utilized POS systems for seamless transactions, improving accuracy and customer experience. Restocked bakery items, maintaining inventory and ensuring availability for peak hours. Resolved customer inquiries swiftly, fostering a positive dining experience. Conducted patient intake, recorded vitals, and prepped charts, enhancing workflow efficiency. Ordered and managed EKGs, ensuring timely diagnostics and seamless physician collaboration. Adhered to strict infection control protocols, promoting a safe and compliant healthcare environment. Communicated patient concerns to physicians, improving patient care and satisfaction. Enhanced store displays to boost sales and reduce overstock. Provided accurate product details to customers via phone, enhancing satisfaction. Collaborated with team to achieve daily sales targets through efficient sales processing. Managed cash transactions efficiently, ensuring smooth operations. Contributed to store organization, improving customer shopping experience. Assisted customers with tailored solutions, organized displays to boost sales, and maintained a tidy store environment. Assisted customers in locating products, enhancing shopping experience and fostering brand loyalty through personalized service.
Arranged merchandise displays to boost visibility, resulting in noticeable sales increases and efficient inventory turnover. SALES ASSOCIATE Oct 2018 - Jan 2020
Banana Republic Factory Store Waipahu, HI
EDUCATION
GED
Waipahu Community School for Adults Waipahu, HI
CERTIFICATION
Leeward Community College - OCEWD Pearl City, HI
Externship - 8 hours
A.A DEGREE Present
Las Vegas College Las Vegas, NV
Expected graduation - January 2027
COURSES
MEDICAL ASSISTANT
Straub Medical Center-Cardiology
SKILLS
Cash handling (Expert), Listening (Expert), Team player (Expert), Communication (Expert), Cash register (Expert), POS system (Expert), Medical Terminology (Experienced). ADDITIONAL INFORMATION
CERTIFICATIONS
Enhanced product displays to boost sales and clear inventory, ensuring engaging customer experience. Provided comprehensive product information via phone, enhancing customer satisfaction and store reputation. Collaborated with team to efficiently meet sales targets, demonstrating strong teamwork and communication skills. Managed sales floor recovery, maintaining an organized and appealing shopping environment. Performed cashier duties, ensuring accurate transactions and fostering a seamless customer checkout process. Fostered a collaborative environment by assisting teammates in sales processing, enhancing team efficiency and achieving daily sales targets.
Allure Laser Med Spa (Mondays Clinical) Waipahu, HI Certified Clinical Medical Assistant (CCMA)
Basic Life Support (BLS)
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