Versatile Sales and Banking Professional Resume Title

Jamal K. Charles

Gainesville, FL, ***** 765-***-**** **************@*****.***

Objective Dedicated and results-driven professional seeking a position to leverage strong interpersonal skills, financial expertise, and a passion for customer service whilst contributing to the growth and success of the company through exceptional service and proactive sales strategies. Experience Verizon, Gainesville, FL. 01/2022 - Present Sales Specialist

• Consistently deliver exceptional customer service by identifying client needs and providing tailored solutions, ensuring satisfaction and retention.

• Maintains in-depth knowledge of Verizon’s latest technology and services to provide accurate, insightful recommendations that enhanced customer satisfaction and loyalty.

• Regularly conducts outbound calls to existing and potential customers, generating interest in new offerings and driving additional revenue opportunities.

• Systematically enhances organizational efficiency through proactive troubleshooting and teamwork.

Walmart, Gainesville, FL 12/2021 – 07/2024

Replenishment Associate

• Ensured timely and accurate restocking of shelves, maintaining a clean and organized environment for customers and staff.

• Demonstrated strong multitasking and problem-solving skills in a fast-paced retail setting.

• Regularly collaborated with vendors and drivers to meet inventory demands while upholding customer service excellence. Liberty Federal Credit Union, Evansville, IN 05/20219 – 11/2021 Personal Banker

• Consistently exceeded sales goals by identifying customer needs, promoting bank products and services, and driving customer loyalty through proactive outreach and personalized consultations.

• Provided tailored financial advice and solutions to enhance customer satisfaction, build trust, and strengthen long-term relationships with clients.

• Leveraged deep product knowledge and customer insights to address and resolve client issues, ensuring a positive banking experience.

• Ensured accurate and efficient handling of daily branch operations, including account management, transaction processing, and compliance with bank policies and regulations.

Fedex Office and Print Center, Indianapolis, IN 08/2008 – 04/2019 Production & Shipping Specialist

• Production of banners and signs as well as any other formatted materials for business or personal uses

• Packaged and shipped goods and ensured appropriate shipping costs and packaged materials

• Interacted with customers for the successful production of their documents.

Education Brownsville Recreation Center, Brooklyn, NY 2007 - 2008 High School Diploma

General Education Development Diploma

Trinity College, Moka, Trinidad 2000 - 2005

Five Caribbean Examination Council Passes

Key Skills Expert customer relationship management aptitude Strong organizational and problem-solving abilities Excellent communication and teamwork skills

Ability to maintain a clean, organized, and efficient workspace Experienced in working with cross-functional teams

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