IT Generalist and Troubleshooter with Cloud & Dev Skills

DIKSHA PATEL

Toronto, ON +1-249-***-**** ********@*****.***

PROFILE SUMMARY

Motivated and detail-oriented IT graduate with hands-on experience in software development, cloud computing, and technical troubleshooting. Skilled in diagnosing and resolving system and network issues, supporting users, and maintaining technical documentation. Strong communication and multitasking abilities with a passion for providing exceptional customer service and technical support in hybrid environments. TECHNICAL SKILLS

• Operating Systems: Windows, Linux

• Networking: Network setup, system configuration, troubleshooting

• Cloud Platforms: AWS (EC2, S3), Google Cloud Platform, Azure Fundamentals

• Virtualization: VMware, Hyper-V

• Software & Tools: MS Office Suite, Jira, GitHub, Visual Studio Code

• Development: Java, Kotlin, Swift, PHP, MySQL, HTML, CSS, Bootstrap

• Other Skills: System backup & recovery, performance reporting, user training, incident management, documentation, time management, communication, teamwork PROFESSIONAL EXPERIENCE

Customer Service Associate Shake Shack, Canada

August 2024 – Present

• Provide technical and operational support to ensure smooth system and POS performance during service hours.

• Respond to user inquiries and resolve issues efficiently while maintaining excellent customer service.

• Collaborate with team members to troubleshoot minor hardware or software issues and ensure business continuity.

• Maintain organized service logs and participate in training sessions to improve workflow and service quality.

Production Associate / Quality Inspector Scimould Inc., Canada January 2023 – April 2024

• Performed system data entry, tracking, and documentation to maintain accuracy of production records.

• Supported technical equipment setup and maintenance to ensure operational consistency.

• Identified and resolved process issues by consulting manuals, verifying specifications, and coordinating with technical teams.

• Maintained compliance with quality and safety standards through precise monitoring and communication.

Software Developer Intern Nidhi Infocom, India

June 2022 – November 2022

• Provided end-user technical support and guided customers through troubleshooting software functionality.

• Designed and tested web-based applications and assisted with performance reporting and documentation.

• Installed and configured software modules, ensuring smooth deployment and usability.

• Collaborated with cross-functional teams to align software with user requirements and feedback. ACADEMIC PROJECTS

• Bakery Management System (PHP/MySQL): Web app for product and order management; responsible for front-end design and system testing.

• Weather Forecast App (Android/Java & Swift): Built a mobile app displaying real-time weather data using API integration.

• Coffee Shop Ordering App (Kotlin): Developed an app for mobile ordering and payment with user-friendly UI.

• AWS Project: Deployed web app using EC2 instances and S3 storage; performed setup, configuration, and monitoring.

EDUCATION

• Conestoga College, ON, Canada — Post-Graduate Certificate, Virtualization and Cloud Computing (Sept 2023 – Apr 2024)

• Georgian College, ON, Canada — Post-Graduate Certificate, Mobile Application Development (Jan 2023 – Aug 2023)

• Sarvajanik University, Gujarat, India — Bachelor of Computer Science (Aug 2019 – May 2022) AWARDS & CERTIFICATIONS

• Certificate of Completion: Learning Google Firebase for Flutter

• Certificate of Completion: React – Securing Applications

• Appreciation Letter for successful completion of Software Developer Internship

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