Customer-Focused Sales & Account Management Specialist
Resume:
Niki Youngblood
️ ******************@*****.***
Professional Summary
Dedicated Customer Service and Sales Professional with over 19 years of experience in sales, account management, and customer relations across industrial equipment and wholesale sectors. Proven ability to build long-term relationships, exceed sales targets, and deliver outstanding customer experiences. Skilled in consultative selling, technical demonstrations, and team collaboration to drive revenue growth and client satisfaction.
Core Skills
• Customer Relationship Management (CRM)
• Inside & Outside Sales
• Consultative Selling
• Retail & B2B Sales
• Cold Calling & Prospecting
• Customer Service & Retention
• Negotiation & Closing
• Problem Solving & Conflict Resolution
• Technical Product Demonstration
• Order Processing & Follow-Up
• Time Management & Organization
Professional Experience
Vapor Honing Technologies (VHT) – Sales Representative
2017 – Present Lincolnton, NC
• Manage full sales cycle for surface finishing equipment (wet blast, dry blast, parts washers) across industrial, automotive, aerospace, and manufacturing sectors.
• Provide consultative sales support, identifying customer challenges and presenting tailored equipment solutions that improve efficiency and reduce costs.
• Develop and maintain strong relationships with new and existing clients, ensuring exceptional post-sale customer service and support.
• Consistently achieve and exceed monthly and annual sales targets, contributing to multi-million-dollar company revenue growth.
• Conduct product demonstrations, both in-person and virtual, to showcase equipment performance and highlight ROI benefits for customers.
• Collaborate with operations and service teams to ensure seamless delivery, installation, and customer satisfaction.
Kauffman Tire – Customer Service & Sales Associate
2013 – 2017 Charlotte, NC
• Delivered customer-focused sales and service for tire, wheel, and automotive products.
• Assisted customers in selecting the right products based on performance needs, safety, and budget.
• Processed transactions, managed inventory, and supported service team operations.
• Built repeat business through strong relationship management and trust-based selling.
Tires Now – Sales & Customer Service Associate
2006 – 2013 Conover, NC
• Provided front-line customer service and sales for retail and wholesale tire products.
• Supported commercial accounts with fleet needs, improving customer loyalty and retention.
• Answered customer inquiries, recommended products, and ensured quality service delivery.
• Handled sales transactions, inventory control, and order fulfillment.
Education
Gardner-Webb
Stoneville High School
References
Available upon request
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