Administrative Support Specialist with Strong Customer Service

WHITNEY RUIZ

Arizona City, AZ

520-***-****

************@*****.***

About:

Detail-oriented professional with a background in administrative roles and a strong foundation in customer service. Seeking to leverage my organizational skills and commitment to excellence in an administrative position that values innovation and personal growth.

Professional Experience

Front Desk Clerk

Simon Med Imaging, Casa Grande, AZ

August 2024 - Present

- Greet patients and visitors, ensuring accurate check-in and check-out processes while collecting personal and insurance information.

- Schedule appointments and manage patient records in the electronic health record (EHR) system, maintaining data integrity and confidentiality.

- Respond to inquiries regarding imaging services, procedures, and insurance coverage, delivering exceptional customer service.

Office Assistant

Walker Farms, Casa Grande, AZ

July 2023 – July 2024

- Documented and tracked weights of incoming and outgoing trucks, maintaining accurate records in the inventory management system.

- Provided exceptional customer service by assisting drivers and addressing inquiries about weighing procedures.

- Organized records of weight tickets and invoicing for accessible audits and reports. Behavioral Health Technician

The River Source, Arizona City, AZ

March 2023 – June 2023

- Managed client activity schedules and documented interactions, ensuring effective communication within multidisciplinary teams.

- Utilized crisis prevention techniques and facilitated group sessions to support client engagement. Receptionist

AZ Aquaman Pool Care and Repair, Casa Grande, AZ

August 2021 - February 2023

- Managed client communications, processed payments, and ensured satisfaction for 264 pools under service.

- Handled phone inquiries and managed monthly billing cycles efficiently. Behavioral Health Technician

The River Source, Arizona City, AZ

March 2019 - February 2021

- Assisted with new client intake and supported life skill development through structured activities. Education

- GED, Florence, AZ

- Esthetician Certification, Chandler, AZ

Skills

- Administrative Proficiency: Skilled in scheduling, record-keeping, and data management.

- Customer Service Excellence: Strong interpersonal skills to foster positive relationships with clients and team members.

- Technical Adaptability: Quick learner of new technologies and software systems.

- Communication Skills: Excellent verbal and written communication abilities.

- Organizational Skills: Detail-oriented with a strong ability to manage multiple tasks efficiently.

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